At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Boots, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and career progression in the beauty industry.
- Other info: Diverse environment with excellent growth potential and support.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager - Boots Burton - 37.5 hours in Burton upon Trent employer: Estee Lauder Companies
As a Counter Manager at Boots in Burton, you will thrive in a vibrant retail environment that champions personal growth and development. With a strong emphasis on leadership and coaching, you will have the opportunity to shape your team's success while enjoying a competitive benefits package and a culture that celebrates diversity and innovation. This role not only offers a pathway to advance within the prestigious beauty industry but also allows you to take charge of your own store, making it an exciting and rewarding career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Boots Burton - 37.5 hours in Burton upon Trent
✨Tip Number 1
Get to know the company inside out! Research Boots and their values, especially around customer service and team leadership. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to team management and customer service. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Counter Manager - Boots Burton - 37.5 hours in Burton upon Trent
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment. Share specific examples that demonstrate your ability to inspire and motivate others!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can articulate how their skills align with the role of Counter Manager.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives and standards. In your application, include any achievements or targets you’ve hit in previous roles. Show us how you go above and beyond to achieve results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Boots Burton!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on key performance indicators relevant to retail, and be ready to discuss how you've met or exceeded these in past roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and coaching abilities. Think about specific situations where you’ve successfully developed team members or resolved conflicts, as this will show your potential employer that you can lead a high-performing team.
✨Customer-Centric Mindset
Be ready to talk about how you’ve handled difficult customer service situations in the past. Share stories that illustrate your ability to anticipate customer needs and provide exceptional service, as this is crucial for the role.
✨Strategic Thinking
Since the role involves creating and executing a business plan, come prepared with ideas on how you would attract and retain customers. Discuss any past experiences where you’ve successfully implemented strategic initiatives in a retail environment.
