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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Bobbi Brown, a leader in prestige beauty, known for its innovative products.
- Benefits: Enjoy competitive pay, outstanding training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong leadership skills are essential; passion for coaching is a plus.
- Other info: This role offers exposure to business planning and consumer insights.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Bobbi Brown John Lewis Leicester Counter Manager 37.5hrs employer: Estee Lauder Companies
Contact Detail:
Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bobbi Brown John Lewis Leicester Counter Manager 37.5hrs
✨Tip Number 1
Familiarise yourself with Bobbi Brown's brand values and product range. Understanding the brand's ethos will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Research current trends in the beauty industry and be prepared to discuss how you would implement these trends at the counter. This shows your proactive approach and understanding of the market.
✨Tip Number 4
Network with current or former employees of Bobbi Brown or John Lewis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Bobbi Brown John Lewis Leicester Counter Manager 37.5hrs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in retail. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your strategic approach to business planning. Mention how your skills align with the job requirements and how you can contribute to the success of the team.
Showcase Customer Service Skills: Provide examples in your application that illustrate your exceptional customer service skills. Highlight situations where you successfully handled difficult customer interactions with diplomacy and tact.
Demonstrate Results Orientation: Include quantifiable achievements in your application that showcase your results-oriented mindset. For instance, mention any sales targets you exceeded or successful events you organised that drove customer engagement.
How to prepare for a job interview at Estee Lauder Companies
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Understand the Business
Familiarise yourself with Bobbi Brown's brand values and business strategies. Be ready to discuss how you would create and execute a business plan that aligns with their objectives, particularly in customer recruitment and retention.
✨Highlight Customer Service Excellence
Prepare to discuss your approach to exceptional customer service. Share specific instances where you've handled difficult situations with diplomacy and tact, showcasing your ability to meet and anticipate customer needs.
✨Demonstrate Results Orientation
Be ready to talk about your drive to meet objectives and standards. Use quantifiable achievements from your previous roles to illustrate how you've pursued goals beyond expectations and contributed to your team's success.
