At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Bobbi Brown at John Lewis Brent Cross, a leader in prestige beauty.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days employer: Estee Lauder Companies
At Bobbi Brown, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Retail Manager at our John Lewis Brent Cross location, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Bobbi Brown and John Lewis. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your coaching and management skills during the interview, making you stand out as a candidate.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. Highlighting your ability to handle difficult situations with diplomacy will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment. Share specific examples that demonstrate your ability to inspire and motivate others!
Tailor Your Application:Don’t just send a generic CV! We recommend tailoring your application to match the job description. Use keywords from the listing, like 'customer relationship management' and 'business planning', to show that you’re the perfect fit for this role.
Be Results-Oriented:We love candidates who are driven by results! In your application, mention any targets you've met or exceeded in previous roles. This will help us see your commitment to achieving objectives and standards, which is crucial for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Bobbi Brown’s products, values, and target audience. Being able to speak passionately about the brand and how you can contribute to its success will set you apart. Consider how you would create impactful in-store events that align with their ethos.
✨Prepare for Customer Scenarios
Think through potential customer service challenges you might face in the role. Be ready to discuss how you would handle difficult situations with diplomacy and tact. This shows that you can maintain high standards of customer service even under pressure.
