At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Bobbi Brown, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse environment with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days employer: Estee Lauder Companies
At Bobbi Brown, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager at our Fenwick Brent Cross location, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and grow within a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days
✨Tip Number 1
Get to know the company culture before your interview. Research Bobbi Brown's values and mission, and think about how your own experiences align with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. Be ready to share these during your interview to demonstrate your coaching and management skills.
✨Tip Number 3
Show off your customer service skills by preparing to discuss how you've gone above and beyond for customers in the past. Highlighting your ability to handle difficult situations with diplomacy will make you stand out as a candidate who can maintain high standards.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results.
Tailor Your Application:Don’t just send a generic CV and cover letter! We’re looking for candidates who understand our brand and values. Take the time to tailor your application to reflect how your skills and experiences align with the role of Counter Manager at Bobbi Brown.
Demonstrate Your Customer Focus:Since customer service is key in this role, make sure to include examples of how you've successfully managed customer relationships. We love seeing candidates who can anticipate and meet customer needs while handling tough situations with grace.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Bobbi Brown’s products, values, and recent campaigns. Being able to speak passionately about the brand and how you can contribute to its success will set you apart as a candidate who truly cares about the company and its customers.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your problem-solving skills and commitment to exceptional customer service.
