At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experience.
- Company: Join Bobbi Brown, a leading beauty brand with a vibrant culture.
- Benefits: Enjoy competitive pay, career growth, and a fun work environment.
- Other info: Opportunity to develop your skills in a fast-paced, exciting environment.
- Why this job: Be the face of a renowned brand and make a real impact in retail.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Effectively use social media, leveraging opportunities to drive the business and protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
- Ensure all information requests are fulfilled accurately, within deadlines set.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making commercial decisions.
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast‑paced retail and/or consumer facing environment.
- Ability to drive self‑development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Bobbi Brown Boots Stratford Counter Lead Full Time employer: Estee Lauder Companies
At Bobbi Brown, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our Stratford location provides unique opportunities for personal and professional growth, with comprehensive training programmes and a commitment to employee development. Join us to be part of a team that values excellence in service and empowers you to represent our brand with pride while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bobbi Brown Boots Stratford Counter Lead Full Time
✨Tip Number 1
Get to know the brand inside out! Research Bobbi Brown's products, values, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your sales pitch! As a Counter Lead, you'll need to demonstrate your selling skills. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get that application in and show us what you've got!
We think you need these skills to ace Bobbi Brown Boots Stratford Counter Lead Full Time
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Bobbi Brown shine through! We want to see how much you love the brand and how you can represent its values. Share any personal experiences with the products or the brand that make you a perfect fit.
Highlight Relevant Experience:Make sure to showcase your experience in retail or consumer-facing roles. We’re looking for candidates who understand the fast-paced environment and can drive sales. Use specific examples to demonstrate how you've achieved targets or improved customer satisfaction in previous jobs.
Be Consumer-Focused:Remember, the Counter Lead role is all about being consumer-focused. In your application, emphasise your commitment to providing excellent service and creating a positive shopping experience. Talk about how you’ve gone above and beyond for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace digital tools, which is key for this position.
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Bobbi Brown thoroughly. Understand their products, brand values, and recent campaigns. This will help you demonstrate your passion for the brand and show how you can contribute to its success.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've driven sales or improved customer service. Be ready to discuss how you achieved targets and what strategies you used to maximise sales, as this role is all about driving turnover.
✨Be Consumer-Focused
During the interview, emphasise your commitment to providing excellent customer service. Share stories that highlight your ability to create a positive consumer experience and how you handle complaints or refunds in line with company guidelines.
✨Stay Updated on Competitors
Demonstrate your awareness of the competitive landscape by discussing recent trends or activities from other brands. This shows that you’re proactive and can identify opportunities for Bobbi Brown to enhance its market share.
