At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow in the beauty industry.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
AVEDA - Counter Lead - Boots White City - 22.5 hours employer: Estee Lauder Companies
At AVEDA, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Lead at our Boots White City location, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and grow within a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land AVEDA - Counter Lead - Boots White City - 22.5 hours
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or developed others. This will demonstrate your ability to lead a team effectively, which is key for the Counter Lead role.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team’s success. Plus, it makes the conversation more engaging!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace AVEDA - Counter Lead - Boots White City - 22.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous experience where you've led a team or managed a project. We want to see how you can inspire and coach others, so share specific examples that demonstrate your leadership style.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take the time to tailor your application to this role. Mention how your skills align with the job description, especially around customer service and business planning.
Be Results-Oriented:We love candidates who are driven by results! Include metrics or achievements from your past roles that showcase your ability to meet and exceed targets. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Lead role.
✨Understand the Brand
Familiarise yourself with AVEDA’s values, products, and customer base. Be ready to discuss how you can align your leadership and business strategies with their mission. Showing genuine passion for the brand will set you apart from other candidates.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve used diplomacy and tact to resolve issues. This will highlight your quality customer service skills and your ability to maintain a positive shopping experience.
