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- Tasks: Manage tenancy terminations and transitions, ensuring smooth communication between tenants and landlords.
- Company: Join a dynamic Vacation Department in Hampstead, focused on seamless property management.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be the key player in enhancing tenant experiences while working in a collaborative team culture.
- Qualifications: Attention to detail, excellent communication skills, and a customer-focused mindset are essential.
- Other info: Previous experience in property or lettings administration is preferred but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a meticulous and proactive Tenancy Manager to join our Vacation Department. In this role, you will be the central point of contact for tenancy terminations and transitions, bridging communication between tenants, landlords, and internal teams. Your efficiency and adherence to tenancy agreements will be crucial for seamless vacation processes and supporting the wider property management team.
Key Responsibilities:
- Vacation Notice Processing: Accurately and promptly process vacation notices received from both tenants and landlords.
- Guidance on Notice Procedures: Provide clear and concise guidance to tenants and landlords regarding the correct procedures for serving notice, ensuring compliance with tenancy terms.
- Early Release Coordination: Manage early release requests, ensuring all necessary approvals and procedures are completed efficiently.
- Check-Out Appointment Management: Liaise effectively with tenants, landlords, and letting offices to schedule and confirm check-out appointments.
- Tenancy Expiration Reporting: Prepare and maintain a monthly list of properties with upcoming tenancy expirations, sharing it with relevant letting offices for proactive follow-up.
- Check-Out Report Distribution: Coordinate the timely delivery of check-out reports and related documents to property managers, tenants, and landlords.
- Interdepartmental Liaison: Connect tenants and landlords with the appropriate internal departments to address specific queries or issues efficiently.
- Action Sheet Distribution: Distribute action sheets and instructions from inventory companies to property managers and other relevant teams.
- Reporting & Analysis: Prepare weekly and monthly departmental reports for the Director of the Management Team, highlighting key metrics, pending actions, and upcoming terminations.
- Data Management: Maintain accurate records of all vacation-related activities within internal systems, ensuring data is kept up-to-date.
- Administrative Support: Provide general administrative support to ensure the smooth and efficient operation of the Vacation Department.
Key Skills and Requirements:
- Detail-Oriented: Possess strong attention to detail with the ability to manage multiple tasks simultaneously.
- Excellent Communication: Demonstrate excellent communication skills, both written and verbal, with a professional and supportive approach.
- Customer-Focused: Exhibit a customer-focused approach with a professional and supportive attitude.
- Property Knowledge: Have a good understanding of tenancy procedures and lettings processes (previous experience in property or lettings administration is preferred).
- Team Player: Ability to work independently and collaboratively within a team environment.
Tenancy Manager employer: Estate Agency Recruiters
Contact Detail:
Estate Agency Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager
✨Tip Number 1
Familiarise yourself with tenancy laws and procedures in the UK. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local property events or join online forums to connect with others in the field, which can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for the interview by practising common questions related to tenancy management. Think about scenarios you might face in the role and how you would handle them, showcasing your problem-solving skills.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we operate will help you tailor your responses in interviews, showing that you're a great fit for our team.
We think you need these skills to ace Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or lettings administration. Emphasise your attention to detail and communication skills, as these are crucial for the Tenancy Manager role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the requirements, particularly in managing tenancy processes and liaising with tenants and landlords.
Showcase Relevant Skills: In your application, clearly demonstrate your customer-focused approach and ability to manage multiple tasks. Provide examples of how you've successfully handled similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Tenancy Manager position.
How to prepare for a job interview at Estate Agency Recruiters
✨Showcase Your Attention to Detail
As a Tenancy Manager, being detail-oriented is crucial. Prepare examples from your past experiences where your attention to detail made a significant impact, such as managing tenancy agreements or processing notices accurately.
✨Demonstrate Excellent Communication Skills
Communication is key in this role. Be ready to discuss how you've effectively communicated with tenants and landlords in the past, and how you handled any challenging conversations. Practising clear and concise responses will help you shine.
✨Highlight Your Customer-Focused Approach
This position requires a customer-focused mindset. Think of instances where you went above and beyond for clients or customers, and be prepared to share these stories during the interview to illustrate your supportive attitude.
✨Familiarise Yourself with Tenancy Procedures
Having a solid understanding of tenancy procedures and lettings processes is essential. Brush up on relevant laws and regulations before the interview, and be ready to discuss how your knowledge can benefit the company.
