Tenancy Manager

TENANCY MANAGER / LETTINGS ADMINISTRATOR – HAMPSTEAD

Tenancy Manager

Location: NW3 (Office‑based)

Hours: Monday to Friday, 9:00 am – 6:00 pm (1 hour lunch)

Salary: £28,000 – £35,000 dependant on experience

About the Role

I am recruiting on behalf of my client, a well‑established London Estate Agency at their Property Management centre near Hampstead. They are committed to providing a seamless property experience for both landlords and tenants, offering professional, personalised service and staying ahead of lettings legislation. As Tenancy Manager, you will be a key part of a supportive, proactive team, helping to ensure tenancies run smoothly and efficiently.

Key Responsibilities

• Move-Ins: Manage referencing, invoicing, Assured Shorthold Tenancies (ASTs), inventories, deposits, and all related documentation.
• Renewals: Negotiate new rents, prepare updated ASTs, and issue invoices.
• Compliance: Conduct AML checks on landlords and tenants; manage rent guarantees and insurance for both.
• Right to Rent Checks: Ensure all tenants meet legal requirements.
• Landlord & Tenant Support: Act as first point of contact for queries, ensuring positive relationships and smooth processes.
• Team Support: Cover for the Property Manager when necessary (repairs, maintenance follow‑ups); answer calls.

Candidate Qualities

• Experience in estate agency or lettings, with a solid understanding of the lettings process.
• High attention to detail with excellent organisational skills.
• Strong communication and negotiation skills; able to deal professionally with landlords, tenants, contractors, and colleagues.
• Patient, positive, problem‑solving mindset; friendly and calm under pressure.
• Team player, proactive and collaborative.
• IT literate and quick to learn new systems.
• Knowledge of upcoming lettings legislation changes.
• Must live within easy commuting distance of Hampstead.

Requirements

• Full‑time, Monday to Friday, office‑based.
• Car/driving licence not necessary.