Customer Project Manager in London

Customer Project Manager in London

London Full-Time On-site
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We are looking for a Transformational Project Manager with extensive experience of the UKI Finance Sector and a proven track record in building trust at a senior level. This role will need to help articulate the process and service transitions challenges expected for such a broad transformational programmer and help with the cultural shift that this will need within the customer operations team.

Location: London/UK/ required an onsite

Preferred Qualifications

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Relevant Certifications (Advantageous):

1. Cisco Certified Network Professional (CCNP Data Center / Enterprise) or CCIE (written/active).

2. Project & Programme Management: PMP, PRINCE2, or Agile/Scrum.

3. ITIL v3/v4 Foundation or Practitioner (Change, Release, and Incident Management).

  • Programme Leadership & Delivery Governance: Own the end-to-end operational roadmap, change governance, risk mitigation, and executive milestone reporting for global Data Center modernization initiatives.
  • Complex Network Transformations: Lead multi-phase infrastructure lifecycle programs across high-density data centers in the UK, US, and APAC-including modular spine supervisor upgrades, controller firmware normalizations, and multi-hop software release migrations.
  • Testing & Quality Assurance: Drive comprehensive pre-implementation validation, pre-upgrade health assessments, and end-to-end testing cycles to guarantee non-disruptive execution in 24/7 financial production environments.
  • Cross-Functional Team Direction: Direct and align multidisciplinary engineering teams, consulting architects, technical support specialists, and partner engineering squads.
  • Client & Executive Partnership: Serve as the trusted delivery partner to the client's Technology Infrastructure Services, Operations, and Architecture leadership, translating complex technical dependencies into clear operational milestones.

What You Bring

  • Proven Delivery Track Record: 8+ years of technical service delivery, network delivery management, or complex infrastructure program leadership within global enterprise or financial services environments.
  • Data Center & SDN Expertise: Strong working knowledge of Data Center networking architectures, Software-Defined Networking (SDN), and Cisco ACI (Nexus 9000 switches, APIC controllers, Spine/Leaf topology, Multi-Pod/Multi-Site).
  • Testing & Migration Acumen: Demonstrated experience orchestrating structured testing cycles, migration implementation plans (MIPs), defect remediation, and rollback strategies for critical core infrastructure.
  • Outage Prevention & Risk Governance: Deep familiarity with strict enterprise change management processes, maintenance window execution, and high-availability operational standards.
  • Stakeholder Influence: Exceptional communication skills with a proven ability to lead technical deep dives with architects while delivering crisp, strategic updates to C-level and director-level stakeholders

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Contact Details:

Estarta Poland Recruitment Team