Hgv Handover Specialist

We are recruiting for a Handover Specialist to join our busy Truck Sales team and support in the seamless vehicle handover process with customers based across the UK. This role will be responsible for carrying out the full vehicle handover, answering any customer queries, and training the customer on the digital services available.

If you hold a Class 1 licence, have great interpersonal skills and are interested in pursuing a career within truck sales, this is a fantastic role to start that journey and immerse yourself in the dynamic world of commercial vehicle sales.

£30,000 per annum
Overtime paid at time and a half
Based out of Skelmersdale PDI centre and Knowsley Truck centre, with frequent travel to customer sites across the UK
40 hours per week
Monday - Friday, 08:30 – 17:00 with the requirement to be flexible to business needs
23 days’ holiday each year plus bank holidays
Permanent

• Carry out a full vehicle handover to the customer at the agreed point of delivery, explaining the key specifications of the vehicle and answering any queries.
• Safely and efficiently drive company vehicles to designated locations across the UK.
• Ensure vehicles and any accompanying documentation are prepared for delivery.
• Liaise with the Sales team and PDI centre regarding the scheduling of vehicle deliveries and subsequent communication with customers regarding driver training of all Mercedes Benz products.
• Liaise with customers directly via the associated Sales Consultant to activate Daimler Truck digital services, mainly Truck Live, Fleet Board Telematics, and Repair & Maintenance contracts.
• Support the customer with signing up for relevant apps and other technology, and deliver the required training.
• Act as the ongoing customer liaison for both training and digital services.
• Assist in other business-related tasks related to the movement, delivery, or collection of vehicles when required.
• Keep up to date with product knowledge to ensure you can fully support the customer.
• Ensure compliance with the Health and Safety Policy and ISO requirements.
• Ensure compliance with all Company Policies, in particular the Company Driving and Company Vehicle Policy.

• Class 1 driving licence (essential).
• Current and valid Driver CPC card.
• Experience in a similar role would be advantageous.
• An understanding of health and safety practices around HGV’s and in the automotive environment.
• Customer orientated and eager to deliver an exceptional customer journey with each interaction.
• Self-sufficient and able to prioritise and work independently when required.
• Flexible and adaptable to changing priorities, and able to work to business needs with travel across the UK and with occasional overnight stays necessary.
• Strong IT skills with the ability to learn new and existing digital products, and confidently demonstrate these to customers.
• Organised and ability to ensure vehicles and accompanying documentation are prepared for scheduled handovers.