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- Tasks: Facilitate seamless vehicle handovers and train customers on digital services.
- Company: Join a dynamic truck sales team at a leading automotive company.
- Benefits: Earn £30,000 per year with 23 days holiday and flexible working hours.
- Why this job: Kickstart your career in truck sales while travelling across the UK.
- Qualifications: Must hold a Class 1 driving licence and have strong communication skills.
- Other info: Embrace diversity and enjoy a supportive workplace culture.
The predicted salary is between 30000 - 30000 £ per year.
We are recruiting for a Handover Specialist to join our busy Truck Sales team and support in the seamless vehicle handover process with customers based across the UK. This role will be responsible for carrying out the full vehicle handover, answering any customer queries, and training the customer on the digital services available. If you hold a Class 1 licence, have great interpersonal skills and are interested in pursuing a career within truck sales, this is a fantastic role to start that journey and immerse yourself in the dynamic world of commercial vehicle sales.
Package Details
- £30,000 per annum
- Based out of Knowsley Truck centre and Skelmersdale PDI centre, with frequent travel to customer sites across the UK
- 40 hours per week Monday - Friday, 08:30 - 17:00 with the requirement to be flexible to business needs
- 23 days’ holiday each year, plus bank holidays
- Permanent
Role Responsibilities
- Carry out a full vehicle handover to the customer at the agreed point of delivery, explaining the key specifications of the vehicle and answering any queries
- Safely and efficiently drive company vehicles to designated locations across the UK
- Ensure vehicles and any accompanying documentation are prepared for delivery
- Liaise with the Sales team and PDI centre regarding the scheduling of vehicle deliveries and subsequent communication with customers regarding driver training of all Mercedes-Benz products
- Liaise with customers directly via the associated Sales Consultant to activate Daimler Truck digital services, mainly Truck Live, Fleet Board Telematics, and Repair & Maintenance contracts
- Support the customer with signing up for relevant apps and other technology, and deliver the required training
- Act as the ongoing customer liaison for both training and digital services
- Assist in other business-related tasks related to the movement, delivery, or collection of vehicles when required
- Keep up to date with product knowledge to ensure you can fully support the customer
- Ensure compliance with the Health and Safety Policy and ISO requirements
- Ensure compliance with all Company Policies, in particular the Company Driving and Company Vehicle Policy
The Ideal Candidate
- Class 1 driving licence (essential)
- Current and valid Driver CPC card
- Experience in a similar role would be advantageous
- An understanding of health and safety practices around HGV’s and in the automotive environment
- Excellent time management skills
- Strong communication skills with a variety of internal and external stakeholders
- Customer orientated and eager to deliver an exceptional customer journey with each interaction
- Self-sufficient and able to prioritise and work independently when required
- Flexible and adaptable to changing priorities, and able to work to business needs with travel across the UK and with occasional overnight stays necessary
- Strong IT skills with the ability to learn new and existing digital products, and confidently demonstrate these to customers
- Organised and able to ensure vehicles and accompanying documentation are prepared for scheduled handovers
Diversity, Inclusion and Equal Opportunities
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can. If you require the job advert or application form to be in an accessible format (e.g. large print), or the option to submit your application in an alternative format (e.g. video CV), please let us know.
HGV Handover Specialist employer: Estar Truck And Van Ltd
Contact Detail:
Estar Truck And Van Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Handover Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a HGV Handover Specialist, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace HGV Handover Specialist
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your Class 1 licence and any relevant experience in your application. We want to see how your skills align with the role of HGV Handover Specialist, so don’t hold back!
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through in your written application. We’re looking for someone with great interpersonal skills, so show us you can connect with customers!
Tailor Your Application: Take a moment to customise your application to fit the job description. Mention your understanding of health and safety practices and your ability to manage time effectively. This will help us see you as a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Estar Truck And Van Ltd
✨Know Your Stuff
Make sure you brush up on the key specifications of the vehicles you'll be handing over. Familiarise yourself with the digital services like Truck Live and Fleet Board Telematics, as you'll need to explain these to customers. Showing that you know your products inside out will impress the interviewers.
✨Show Off Your People Skills
As a HGV Handover Specialist, you'll be interacting with customers regularly. Practice your communication skills and think about how you can make the handover process smooth and enjoyable for them. Be ready to share examples of how you've successfully handled customer queries in the past.
✨Demonstrate Flexibility
This role requires travel across the UK and occasional overnight stays, so be prepared to discuss your flexibility. Share any experiences where you've adapted to changing priorities or worked independently, as this will show you're ready for the dynamic nature of the job.
✨Safety First
Understanding health and safety practices around HGVs is crucial. Brush up on relevant policies and be ready to discuss how you ensure compliance in your work. This shows that you take safety seriously and are committed to maintaining high standards.