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For Companies At a Glance
- Tasks: Engage with customers and support marketing efforts in a dynamic fashion brand.
- Company: Esska Shoes, an independent footwear brand known for style and customer care.
- Benefits: Competitive salary, supportive team, and hands-on experience in marketing and e-commerce.
- Why this job: Join a growing brand and make a real impact in customer experience and marketing.
- Qualifications: Customer service experience and strong Photoshop skills are essential.
- Other info: Exciting opportunity for recent graduates or early career professionals.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000
Location: Acton, West London (W3) – full-time, office-based
Hours: 9am–5pm, Monday to Friday
Right to Work: You must be eligible to work in the UK
Company Overview
Esska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care. We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused. We are now looking for a Customer Experience & Marketing Assistant to join our team. This is a varied role combining customer service with hands-on marketing and website support — ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude.
Role Overview
This role blends inbound customer communication with creative and digital marketing support. You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation. You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers.
Key Responsibilities
- Customer Experience
- Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs.
- Deliver warm, empathetic, and solution-focused customer service across all channels.
- Manage and track customer conversations using Gorgias.
- Use Shopify and SWAP to review orders/returns and resolve customer queries.
- Support customers in the Esska shop when required, offering product advice and processing transactions.
- Maintain a professional and positive attitude, ensuring every customer feels valued.
- Stay up to date with Esska products, promotions, and policies.
- Crop, colour-correct, and prepare product imagery in Photoshop to required specifications.
- Maintain and organise the image library.
- Upload images to the Esska website.
- Write and update product descriptions for the website, using tools such as Shopify AI where appropriate.
- Assist with social media content and posting in line with the social media plan.
This list is not exhaustive, and the role will evolve as the business grows.
Skills & Experience
- Experience in a customer service role (retail, e-commerce, or fashion preferred).
- Familiarity with Gorgias or a similar customer support platform is highly desirable.
- Confident using Photoshop for image cropping and basic colour correction.
- Strong written and verbal communication skills.
- Good organisational skills and the ability to multitask.
- Comfortable working with SaaS platforms such as Shopify, Instagram, Google Sheets / Excel.
Personal Attributes
- Positive, friendly, and approachable.
- Detail-oriented with a strong sense of accuracy.
- Proactive and willing to learn new skills.
- Comfortable working both independently and as part of a team.
- Genuine interest in fashion, e-commerce, and customer experience.
What We Offer
- Competitive salary.
- A supportive, collaborative team environment.
- Hands-on experience across customer experience, marketing, and e-commerce.
- Opportunity to grow and develop your skills within a growing brand.
If you are enthusiastic, organised, and excited about working across customer service and marketing in a growing fashion business, we’d love to hear from you. Please submit your CV and a short cover letter explaining why you’d be a good fit for Esska Shoes. You must be eligible to work in the UK.
Customer Experience & Marketing Assistant in London employer: Esska Shoes
Contact Detail:
Esska Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Marketing Assistant in London
✨Tip Number 1
Get to know Esska Shoes inside out! Familiarise yourself with their products, values, and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being warm and empathetic is key. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your Photoshop skills! Create a small portfolio of your best image editing work to share during your interview. This will demonstrate your capability and give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Esska team. Don’t forget to include a cover letter that highlights your passion for customer experience and marketing!
We think you need these skills to ace Customer Experience & Marketing Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the brand. A friendly tone can go a long way in making a great first impression.
Tailor Your CV: Make sure your CV is tailored to the Customer Experience & Marketing Assistant role. Highlight any relevant experience, especially in customer service or marketing, and showcase your Photoshop skills. We love seeing how your background aligns with what we do!
Be Specific About Your Skills: In your application, be specific about your skills and experiences that relate to the job description. If you've used Gorgias or Shopify before, mention it! We’re looking for someone who can hit the ground running, so show us what you’ve got.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be directly in our system. Plus, it shows you’re keen on joining our team at Esska Shoes!
How to prepare for a job interview at Esska Shoes
✨Know the Brand Inside Out
Before your interview, make sure you research Esska Shoes thoroughly. Understand their products, values, and customer service approach. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This role is all about creating positive experiences, so let your passion shine through!
✨Demonstrate Your Marketing Savvy
Brush up on your Photoshop skills and be ready to discuss how you would approach image editing and content creation. You might even want to bring a portfolio of your work to showcase your abilities. Highlight any relevant experience with social media and e-commerce platforms too!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, and future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the company's growth and success.
