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- Tasks: Deliver exceptional customer service via email, phone, and Instagram while assisting in-store.
- Company: Join Esska Shoes, a dynamic footwear company focused on style and comfort.
- Benefits: Enjoy a competitive salary and a vibrant team environment.
- Why this job: Be the voice of our brand and make customers feel valued every day.
- Qualifications: Experience in customer service, especially in retail or fashion, is essential.
- Other info: Flexible hours available to support your commitments.
The predicted salary is between 24000 - 32000 £ per year.
Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer Service Advisor to join our team and contribute to our continued success.
As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar inbound ticketing and message tool is essential for this role. Additionally, you will assist the wider operations team with certain projects such as maintaining a database of product returns, assisting stock takes, liaising with the warehouse and pick/pack team and generating reports based on customer satisfaction, product requests, and feedback.
Key Responsibilities:
- Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Utilize the Gorgias inbound message tools to manage and track customer interactions efficiently.
- Utilize Shopify and SWAP returns to track customer purchases and returns.
- Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.
- Maintain a positive and professional attitude, ensuring each customer feels valued and heard.
- Collaborate with other team members to continuously improve customer service processes and strategies.
- Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.
- Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/Skills:
- Proven experience in a customer service role, preferably within the retail or fashion industry.
- Familiarity with Gorgias or similar inbound message tools is mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Friendly, approachable, and professional demeanour.
- Strong IT skills, especially Gorgias (or similar), SaaS platforms, and Microsoft Excel/Google Sheets.
- Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
- Detail-oriented with a focus on accuracy and efficiency.
- Strong communication and interpersonal skills.
- Proactive and self-motivated with a hands-on approach.
- Ability to work collaboratively with cross-functional teams.
- Commitment to continuous improvement and operational excellence.
What We Offer:
- Competitive salary.
- Opportunity to work with a passionate and dedicated team.
- A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you. Please submit your resume and cover letter by return. You must be eligible to work in the UK.
Customer Service Advisor employer: Esska Shoes
Contact Detail:
Esska Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Esska Shoes. Understand their products, values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview, showcasing your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since familiarity with Gorgias or similar tools is essential, be ready to discuss your experience with these platforms. If you’ve used any customer service software before, share specific examples of how you’ve utilised them to improve customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in retail or fashion, and mention any familiarity with tools like Gorgias. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to Esska Shoes. Keep it friendly and professional, just like the vibe we have here at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Be clear, concise, and engaging – we love a good chat, even in writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Esska Shoes
✨Know Your Stuff
Before the interview, make sure you’re familiar with Esska Shoes and their product range. Check out their website and social media to understand their style and customer base. This will help you answer questions confidently and show your genuine interest in the company.
✨Master the Tools
Since proficiency in Gorgias or similar tools is essential, brush up on your skills with these platforms. If you have experience with them, be ready to discuss specific scenarios where you used these tools to enhance customer service. If not, consider doing a quick tutorial to get the basics down.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your problem-solving abilities and customer-centric mindset. Think of situations where you turned a negative experience into a positive one, as this will demonstrate your capability to handle customer complaints effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, customer service strategies, or upcoming projects at Esska Shoes. This shows that you’re not just interested in the role but also in how you can contribute to the company’s success.
