At a Glance
- Tasks: Deliver product training and drive commercial growth for TENA® in healthcare settings.
- Company: Join Essity, a global leader known for innovation and market-leading brands.
- Benefits: Empowering work culture, career growth, and the chance to make a real impact.
- Other info: Dynamic role with travel opportunities across various regions.
- Why this job: Combine your clinical expertise with sales to improve patient outcomes.
- Qualifications: Clinical experience, strong communication skills, and a proactive sales mindset.
The predicted salary is between 35000 - 45000 £ per year.
Are you a customer orientated sales person with clinical experience? Do you enjoy combining your clinical expertise with commercial impact? This is an opportunity to do both. A key part of this role is delivering high‑quality product training to healthcare professionals, alongside driving commercial growth for TENA® across hospital environments. Are you ready to take the next step in your career with a global organisation known for innovation and truly market‑leading brands? If so, this could be the ideal opportunity for you.
About The Role
Working with the global market‑leading TENA® brand, you will be responsible for both winning new business and growing existing accounts across Acute and Home Delivery channels. This is a highly varied role where you’ll partner with clinicians, supporting them to select the most appropriate continence solutions to deliver the best outcomes for patients, customers and Essity. This is a permanent, full‑time position reporting into the Regional Sales Manager. This is a regional role covering Home Care and Acute across the following areas: Shropshire, Hereford & Worcester, Bristol, Lincolnshire, Nottinghamshire, Birmingham, Staffordshire, Leicestershire, Northamptonshire and Gloucestershire.
We’re looking for people who are confident challenging the status quo, open to new ideas, and motivated to continuously improve – both for our customers and ourselves.
What You Will Do
- Build a deep understanding of customer needs within the Home Delivery (primary care) sector
- Identify and secure new business opportunities within the acute setting
- Deliver engaging product and educational training both remotely and face‑to‑face
- Use CRM tools and customer segmentation to plan and manage your territory effectively
- Develop and execute Territory Business Plans, tracking and optimising performance
- Leverage marketing campaigns to drive engagement and sales outcomes
- Analyse monthly performance data to identify growth opportunities, risks and trends
Who You Are
- You’ll bring a strong mix of clinical understanding and commercial focus, with a passion for delivering better patient outcomes.
- A confident relationship builder and communicator
- Commercially driven with a proactive sales mindset
- Highly organised with strong planning skills
- A confident presenter and trainer
- Analytical and comfortable working with data
- Skilled at influencing a variety of stakeholders
- Experienced in delivering engaging virtual sessions (e.g. via Teams)
- Bringing clinical experience, knowledge or background ideally from a clinical nursing background
You will need to live within the territory and be able to travel regularly, including occasional overnight stays. A full UK driving licence is required.
What We Can Offer You
Our purpose, Breaking Barriers to Well‑Being, provides meaning to everything we do. Join us to improve well‑being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Account Specialist in Northampton employer: Essity
Essity is an exceptional employer that prioritises employee growth and well-being, offering a collaborative work culture where your clinical expertise can make a significant commercial impact. With a commitment to innovation and market-leading brands like TENA®, you will have the opportunity to drive positive change in healthcare while being supported in your professional development. Join us in a role that not only challenges you but also empowers you to deliver better outcomes for patients and customers across a diverse regional territory.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Specialist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essity:Your cover letter is your chance to shine! Tell us why you want to work at Essity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essity!
How to prepare for a job interview at Essity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
