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- Tasks: Manage NHS customer inquiries, process orders, and provide product info while building relationships.
- Company: Join a leading health and hygiene company with a strong focus on customer service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in healthcare by delivering exceptional service to NHS clients.
- Qualifications: 3 years of customer service experience and Excel proficiency required.
- Other info: Start onsite in Dunstable, then enjoy the flexibility of working from home.
The predicted salary is between 30000 - 42000 £ per year.
A leading health and hygiene company is looking for a Customer Facing & Order Management Specialist to join their team. You will manage customer inquiries from NHS clients, process orders, and provide product information while building strong relationships.
This role requires a minimum of 3 years in customer service and proficiency in Excel. The position starts onsite in Dunstable and transitions to a hybrid model after training, allowing work from home. A focus on delivering exceptional service and supporting internal systems is crucial.
NHS Customer & Order Management Specialist | Hybrid Role in Dunstable employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Customer & Order Management Specialist | Hybrid Role in Dunstable
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We want to show off our skills and experience, so let’s make sure we’re ready to shine!
✨Tip Number 3
Showcase our Excel skills during the interview. Maybe bring along a quick example of how we've used it in past roles. This will help us stand out as the perfect fit for the job!
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank you email can keep us fresh in their minds and show that we’re genuinely interested in the role.
We think you need these skills to ace NHS Customer & Order Management Specialist | Hybrid Role in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the NHS or similar environments. We want to see how your skills align with the role, so don’t be shy about showcasing your proficiency in Excel and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing genuine enthusiasm for delivering exceptional service, so let that passion come through.
Showcase Your Communication Skills: Since this role involves managing customer inquiries, it’s essential to demonstrate your communication skills. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve effectively resolved customer issues or built strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Essity
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in the context of the NHS. Be ready to share specific examples from your past experience that highlight how you've handled inquiries and built relationships with clients.
✨Excel is Your Best Friend
Since proficiency in Excel is a must, we suggest you practice using it before the interview. Be prepared to discuss how you've used Excel in previous roles, whether it's for tracking orders or analysing customer data.
✨Showcase Your Problem-Solving Skills
Think of scenarios where you've had to resolve customer issues effectively. We recommend preparing a couple of stories that demonstrate your ability to think on your feet and deliver exceptional service under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics or how success is measured in this position, as it will help you understand what they value most.
