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- Tasks: Be the first point of contact for NHS patients and handle orders with empathy.
- Company: Join Essity, a leading global hygiene and health company.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a willingness to learn; experience is a plus.
- Other info: Dynamic role with opportunities for personal growth and a focus on well-being.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service Call Handler to join our team on a 12-month assignment. In this role, you’ll be the first point of contact for NHS patients, care homes, internal teams, and our logistics providers. You’ll handle order processing, enquiries, and complaints with professionalism and empathy. This role involves direct interaction with patients and caregivers via the telephone.
The position works on a rotating shift pattern, covering the hours 8.00am – 7pm Monday to Friday, and begins with 8 weeks of in-office training in Dunstable, followed by a hybrid working model (3 days in-office, 2 days from home).
What You Will Do- Process orders, enquiries, and collections, professionally, efficiently and kindly, aligned with Essity’s Beliefs & Behaviors.
- Ensure telephone calls are answered to agreed standards whilst offering professional and efficient customer services to all internal and external contacts.
- Build strong, trust-based relationships with patients and caregivers to support brand loyalty.
- Comply with Caldicott principles and data protection regulations (GDPR, Data Protection Act 2018).
- Collaborate with internal departments and logistics providers to ensure smooth service delivery.
- You ideally will have experience handling customer service enquiries via telephone in a fast-paced environment – although not essential.
- You demonstrate strong verbal communication skills and can adapt your tone to suit different audiences.
- You are confident using Microsoft Outlook, Teams and Excel.
- You can manage sensitive information responsibly and in line with data protection regulations.
- You are skilled at multitasking, prioritising, and following through on customer requests.
- You are comfortable working in a team and proactively seek support or clarification when needed.
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Customer Facing & Order Management Representative in Dunstable employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing & Order Management Representative in Dunstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Essity and its values. This will help you connect your experiences to their mission of breaking barriers to well-being.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries over the phone, try role-playing with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. This will demonstrate that you're ready for the dynamic nature of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Facing & Order Management Representative in Dunstable
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Facing & Order Management Representative role. Highlight any relevant experience you have in customer service, especially if it involves handling enquiries over the phone.
Showcase Your Communication Skills: Since this role requires strong verbal communication, give examples in your application of how you've effectively communicated with customers or colleagues in the past. We want to see that you can adapt your tone to suit different audiences!
Emphasise Teamwork and Support: Mention any experiences where you've worked collaboratively in a team. This role is all about building relationships, so showing that you can seek support and work well with others will definitely stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Essity!
How to prepare for a job interview at Essity
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Facing & Order Management Representative. Familiarise yourself with order processing, handling enquiries, and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves direct interaction with patients and caregivers, practice your verbal communication skills. Try role-playing common customer scenarios with a friend or family member. Focus on being clear, empathetic, and professional, as these qualities are essential for building trust-based relationships.
✨Showcase Your Multitasking Abilities
During the interview, be prepared to discuss how you manage multiple tasks simultaneously. Share specific examples from your past experiences where you successfully prioritised and followed through on customer requests. This will highlight your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Data Protection Regulations
Understanding data protection regulations like GDPR is crucial for this role. Brush up on the Caldicott principles and be ready to discuss how you would handle sensitive information responsibly. This shows that you take compliance seriously and can be trusted with confidential data.
