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For Companies At a Glance
- Tasks: Engage with customers and manage their orders to enhance their health and hygiene experience.
- Company: Join Essity, a leader in health and hygiene solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a positive impact on customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive team that values your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in improving our customers' well-being through hygiene and health solutions? Join our team at Essity, as a Customer Facing & Order Management Representative.
Customer Facing & Order Management Representative (M/F/D) employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing & Order Management Representative (M/F/D)
✨Tip Number 1
Get to know the company inside out! Research Essity's products and values, especially their focus on hygiene and health solutions. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Facing & Order Management Representative, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insights into the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Essity.
We think you need these skills to ace Customer Facing & Order Management Representative (M/F/D)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV for the Customer Facing & Order Management Representative role. Highlight your relevant experience in customer service and any skills that align with improving customer well-being through hygiene and health solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer care and how you can contribute to Essity's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Customer Facing Representative, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether it's in your writing or through examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Essity
✨Know the Company Inside Out
Before your interview, take some time to research Essity and their products. Understand their mission around hygiene and health solutions, and think about how you can contribute to improving customer well-being. This knowledge will show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Facing & Order Management Representative, you'll likely encounter various customer scenarios. Prepare by thinking of examples from your past experiences where you've successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise answers. You might also want to demonstrate your active listening skills by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, customer feedback processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
