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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing requests and ensuring top-notch service.
- Company: Join Essity, a company dedicated to innovation and exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: This role offers a chance to make a real impact while working in a fast-paced, supportive culture.
- Qualifications: Previous customer service experience is a plus; strong organisational skills are essential.
- Other info: Familiarity with CRM systems and Microsoft Office is required.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Essity as a Customer Facing & Order Management Representative, where you will play a key role in ensuring our customers receive exceptional service and support.
In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We\’re looking for people who embody our values, aren\’t afraid to challenge, innovate, experiment, and move at a fast pace. We\’re always looking for ways to improve our products and ourselves. If this is you, we\’d love to talk.
What You Will Do
- Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
- Manage customer requests and queries in collaboration with sales representatives.
- Provide timely and effective administrative support, ensuring excellent customer experience.
- Proactively manage exception-based tasks to enhance the customer experience.
- Interact with service specialists for deeper knowledge and further investigation when needed.
- Maintain a strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
- Handle enquiries, complaints, and requests effectively, with previous experience in customer service advantageous.
- Be well-organised, able to prioritise workloads, and comfortable with interruptions.
- Build relationships and network effectively.
- Use CRM systems for efficient tracking of customer interactions and orders.
- Be confident in using Microsoft Office packages (Word, Excel, PowerPoint, Outlook, MS Teams).
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Customer Facing & Order Management Representative (M/F/D) employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing & Order Management Representative (M/F/D)
✨Tip Number 1
Familiarise yourself with Essity's products and services. Understanding what the company offers will help you engage more effectively with customers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your CRM skills. Since you'll be using CRM systems to track customer interactions, being proficient in these tools will not only make your job easier but also show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills. As a Customer Facing & Order Management Representative, you'll need to handle enquiries and complaints effectively, so being able to communicate clearly and empathetically is key.
✨Tip Number 4
Network with current employees or professionals in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Facing & Order Management Representative (M/F/D)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Facing & Order Management Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to manage customer requests and provide exceptional support. Use specific examples to illustrate your skills.
Showcase Your Skills: Make sure to mention your proficiency in CRM systems and Microsoft Office packages. If you have experience with these tools, provide examples of how you've used them to enhance customer interactions or streamline processes.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with those of Essity and express your eagerness to contribute to their mission of improving customer experiences.
How to prepare for a job interview at Essity
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or enhanced customer satisfaction.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills. Be ready to explain how you prioritise tasks and manage your workload, especially when faced with interruptions or multiple requests.
✨Familiarise Yourself with CRM Systems
As you'll be using CRM systems for tracking customer interactions, it’s beneficial to mention any experience you have with such tools. If you don’t have direct experience, research common CRM software and be ready to discuss how you would adapt.
✨Emphasise Team Collaboration
This role involves working closely with Sales & Marketing teams. Prepare to share examples of how you've successfully collaborated with others in past roles, showcasing your ability to build relationships and network effectively.
