Customer Facing & Order Management Representative (M/F/D)

Customer Facing & Order Management Representative (M/F/D) page is loaded## Customer Facing & Order Management Representative (M/F/D)remote type: Hybridlocations: Dunstable, UKtime type: Full timeposted on: Posted Todayjob requisition id: Essity256091Join our team at Essity, as a Customer Facing & Order Management Representative, where you will play a key role in ensuring our customers receive exceptional service and support.## **About the Role**In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.## **What You Will Do*** Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.* Manage customer requests and queries in collaboration with sales representatives.* Provide timely and effective administrative support, ensuring excellent customer experience.* Proactively manage exception-based tasks to enhance the customer experience.* Interact with service specialists for deeper knowledge and further investigation when needed.## **Who You Are*** Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.* Experience in customer service, handling enquiries, complaints, and requests effectively.* Well-organised, able to prioritise workloads, and comfortable with interruptions.* Natural ability to form relationships and network effectively.* Familiarity with CRM systems for efficient tracking of customer interactions and orders.* Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).* Previous experience in a Business-to-Business Customer Service environment is advantageous.## **What We Can Offer You**At Essity, we believe everyone\’s learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards**More About the Location** With a hybrid way of working, our office is located in the South West of the city and it is home to the commercial team for Professional Hygiene, Health & Medical Solutions and part of our Global Business Services.#LI-BF1## ## Application End Date:21 out. 2025## ## Job Requisition ID:Essity256091Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity! #J-18808-Ljbffr