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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling orders and queries with flair.
- Company: Join Essity, a leader in hygiene and health solutions dedicated to improving well-being.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and a focus on well-being.
- Other info: This is a temporary contract for up to 12 months, perfect for students seeking experience.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Strong customer service skills and familiarity with CRM systems are essential.
The predicted salary is between 28800 - 37800 £ per year.
Customer Facing & Order Management Representative (f/m/d)
Join to apply for the Customer Facing & Order Management Representative (f/m/d) role at Essity
Customer Facing & Order Management Representative (f/m/d)
2 days ago Be among the first 25 applicants
Join to apply for the Customer Facing & Order Management Representative (f/m/d) role at Essity
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the role:
We’re looking for a Customer Service Representative to join our team on a temporary contract of up to 12 months. In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We\’re looking for people who live our values, aren\’t afraid to challenge, innovate, experiment, and move at a fast pace.
What You Will Do
- Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
- Process customer orders in SAP in a timely manner, adhering to any specific customer requests and needs.
- Manage customer requests and queries in collaboration with sales representatives.
- Provide timely and effective administrative support, ensuring superior customer experience.
- Proactively manage exception-based tasks to enhance the customer experience.
- Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
- Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
- Experience in customer service handling complex inquiries; plans work effectively.
- Well-organized; able to prioritize workloads; comfortable with ambiguity.
- Natural ability to form relationships that add network efficiency.
- Familiarity with CRM systems for efficient tracking of customer interactions and orders.
- Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
- Previous experience in a Business-to-Business Customer Service environment is advantageous.
- Fluent in English – All Applicants are requested to deliver their CV in English language.
What We Can Offer You
At Essity we believe everyone\’s learning and professional development is unique, so we encourage employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative Inclusive Culture | Empowering Engaged Leaders | Working with a Powerful Purpose | Sustainable Impact | Learning & Growing Career | Supporting Well-being | Sustainable Working Life | Life-changing Innovations
Application End Date:
11 ago. 2025
Job Requisition ID:
Essity255526
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Manufacturing
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Customer Facing & Order Management Representative (f/m/d) employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing & Order Management Representative (f/m/d)
✨Tip Number 1
Familiarise yourself with Essity's values and mission. Understanding their commitment to well-being and sustainability will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your SAP skills, as processing customer orders in this system is a key responsibility. If you have experience with similar software, be ready to discuss how you can quickly adapt to new systems.
✨Tip Number 3
Prepare examples of how you've handled complex customer inquiries in the past. Being able to demonstrate your problem-solving skills and customer focus will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Essity if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Facing & Order Management Representative (f/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Emphasise your ability to handle complex inquiries and your familiarity with CRM systems, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with Essity's values. Mention specific examples of how you've delivered exceptional service in previous roles and your ability to work collaboratively with teams.
Showcase Relevant Skills: Highlight your organisational skills and ability to prioritise workloads in your application. Mention your proficiency in Microsoft Office packages, as well as any experience you have in a Business-to-Business customer service environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Essity
✨Show Your Customer Focus
Emphasise your dedication to customer service during the interview. Share specific examples of how you've successfully handled complex inquiries or resolved issues for customers in the past.
✨Familiarise Yourself with SAP and CRM Systems
Since you'll be processing orders in SAP, it's crucial to demonstrate your familiarity with this system or similar CRM tools. If you have experience, be ready to discuss how you've used these systems to enhance customer interactions.
✨Highlight Your Organisational Skills
The role requires effective workload management and prioritisation. Prepare to discuss how you organise tasks and manage time, especially in fast-paced environments. Use examples that showcase your ability to handle ambiguity.
✨Prepare for Team Collaboration Questions
As you'll be working closely with Sales & Marketing teams, be prepared to answer questions about teamwork. Think of instances where you've collaborated effectively with others to improve customer experiences or resolve issues.