At a Glance
- Tasks: Be the go-to person for customers, managing requests and ensuring top-notch service.
- Company: Join Essity, a leader in hygiene and health solutions with a focus on well-being.
- Benefits: Enjoy a supportive culture, career growth opportunities, and competitive rewards.
- Other info: Embrace a collaborative environment that values innovation and personal development.
- Why this job: Make a real difference by enhancing customer experiences and working with passionate teams.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the Role
In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
- Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
- Manage customer requests and queries in collaboration with sales representatives.
- Provide timely and effective administrative support, ensuring excellent customer experience.
- Proactively manage exception-based tasks to enhance the customer experience.
- Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
- Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
- Experience in customer service, handling enquiries, complaints, and requests effectively.
- Well-organised, able to prioritise workloads, and comfortable with interruptions.
- Natural ability to form relationships and network effectively.
- Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
- Previous experience in a Business-to-Business Customer Service environment is advantageous.
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Customer Facing & Order Management Representative (f/m/d) employer: Essity
At Essity, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the healthcare sector. As a Strategic Healthcare Partner, you will thrive in a supportive and inclusive culture that empowers you to make a real difference in patient outcomes across the North of England. With a strong focus on professional growth and meaningful impact, you'll have the opportunity to build strategic partnerships and drive positive change within the NHS and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Facing & Order Management Representative (f/m/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Essity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Essity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Facing & Order Management Representative (f/m/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Essity:Your cover letter is your chance to shine! Tell us why you want to work at Essity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Essity!
How to prepare for a job interview at Essity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
