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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they get top-notch service and support.
- Company: Join Essity, a company dedicated to improving health and hygiene solutions.
- Benefits: Enjoy a collaborative culture, professional growth, and a focus on well-being.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are key.
- Other info: Empower your career in a dynamic environment with a purpose-driven mission.
The predicted salary is between 36000 - 60000 £ per year.
Customer Facing & Order Management Representative (f/m/d)
Are you passionate about delivering exceptional customer service that truly makes a difference? At Essity, we\’re looking for empathetic and dedicated individuals to join our Health & Medical Customer Service Operations Team. This is more than just a call handler role, it\’s an opportunity to support NHS patients and care providers with compassion, efficiency, and care. If you thrive in a fast-paced, people-focused environment and want to be part of a team that lives its values every day, we\’d love to hear from you.
About The Role
We are looking for a Customer Service Call Handler to join our team on a 12-month assignment. In this role, you\’ll be the first point of contact for NHS patients, care homes, internal teams, and our logistics providers. You\’ll handle order processing, enquiries, and complaints with professionalism and empathy. This role involves direct interaction with patients and caregivers via the telephone.
The position works on a rotating shift pattern, covering the hours 8.00am – 7pm Monday to Friday, and begins with 8 weeks of in-office training in Dunstable, followed by a hybrid working model (3 days in-office, 2 days from home).
What You Will Do
Process orders, enquiries, and collections, professionally, efficiently and kindly, aligned with Essity\’s Beliefs & Behaviors.
Ensure telephone calls are answered to agreed standards whilst offering professional and efficient customer services to all internal and external contacts.
Build strong, trust-based relationships with patients and caregivers to support brand loyalty.
Comply with Caldicott principles and data protection regulations (GDPR, Data Protection Act 2018).
Collaborate with internal departments and logistics providers to ensure smooth service delivery.
Who You Are
You ideally will have experience handling customer service enquiries via telephone in a fast-paced environment – although not essential.
You demonstrate strong verbal communication skills and can adapt your tone to suit different audiences.
You are confident using Microsoft Outlook, Teams and excel.
You can manage sensitive information responsibly and in line with data protection regulations.
You are skilled at multitasking, prioritizing, and following through on customer requests.
You are comfortable working in a team and proactively seek support or clarification when needed.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you\’ll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
Application End Date:
18 fev. 2026
Job Requisition ID:
Essity
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Manufacturing
Customer Facing employer: Essity
Contact Detail:
Essity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing
✨Tip Number 1
Get to know the company inside out! Research Essity's values and mission, and think about how your own experiences align with them. This will help you stand out during interviews and show that you're genuinely interested in improving customer well-being.
✨Tip Number 2
Practice your communication skills! As a Customer Facing & Order Management Representative, you'll need to interact with various teams and customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about the company culture. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Essity.
We think you need these skills to ace Customer Facing
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your strong customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your dedication to delivering exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can articulate how they fit into our team.
Be Organised and Clear: When writing your application, keep it well-organised and clear. Use bullet points where necessary and make sure your key achievements stand out. We appreciate clarity and conciseness, so don’t be afraid to show us your organisational skills!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Essity
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've handled enquiries or complaints effectively. This will show that you understand the role and can deliver high levels of customer service.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is a plus, take some time to learn about common platforms. If you’ve used any in the past, be ready to discuss how you tracked customer interactions and managed orders. This will demonstrate your readiness for the role.
✨Show Off Your Organisational Skills
Prepare to talk about how you prioritise workloads and manage interruptions. Think of examples where you successfully juggled multiple tasks while maintaining excellent service. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready to Network
Since building relationships is key, think about how you can showcase your networking skills. Prepare to discuss how you've collaborated with teams in the past to enhance customer experiences. This will show that you're a team player who can connect with others effectively.