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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling orders and queries with flair.
- Company: Join Essity, a leader in hygiene and health solutions dedicated to improving well-being.
- Benefits: Enjoy a collaborative culture, professional development, and a focus on well-being.
- Why this job: Make a real impact while working in a fast-paced, innovative environment.
- Qualifications: Strong customer service skills and familiarity with CRM systems are essential.
- Other info: This is a temporary contract for up to 12 months, perfect for students!
The predicted salary is between 28800 - 43200 £ per year.
Essity B 243.9 (-1.2 SEK) on 30-Jul-2025 17:29
Customer Facing & Order Management Representative (f/m/d)
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the role:
We’re looking for a Customer Service Representative to join our team on a temporary contract of up to 12 months .In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We\’re looking for people who live our values, aren\’t afraid to challenge, innovate, experiment, and move at a fast pace.
What You Will Do
Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
Process customer orders in SAP in a timely manner, adhering to any specific customer requests and needs.
Manage customer requests and queries in collaboration with sales representatives.
Provide timely and effective administrative support, ensuring superior customer experience.
Proactively manage exception-based tasks to enhance the customer experience.
Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
Experience in customer service handling complex inquiries; plans work effectively.
Well-organized; able to prioritize workloads; comfortable with ambiguity.
Natural ability to form relationships that add network efficiency.
Familiarity with CRM systems for efficient tracking of customer interactions and orders.
Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
Previous experience in a Business-to-Business Customer Service environment is advantageous.
Fluent in English – All Applicants are requested to deliver their CV in English language.
What We Can Offer You
At Essity we believe everyone\’s learning and professional development is unique, so we encourage employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative Inclusive Culture | Empowering Engaged Leaders | Working with a Powerful Purpose | Sustainable Impact | Learning & Growing Career | Supporting Well-being | Sustainable Working Life | Life-changing Innovations
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Customer Facing & Order Management Representative (f/m/d) employer: Essity AB
Contact Detail:
Essity AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Facing & Order Management Representative (f/m/d)
✨Tip Number 1
Familiarise yourself with SAP and CRM systems, as these are crucial for the role. Consider taking a short online course or tutorial to boost your confidence in using these tools.
✨Tip Number 2
Practice your communication skills, especially in handling complex customer inquiries. Role-playing scenarios with a friend can help you become more comfortable and effective in real situations.
✨Tip Number 3
Research Essity’s values and recent initiatives. Being able to discuss how your personal values align with theirs during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Facing & Order Management Representative (f/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling complex inquiries. Emphasise your ability to deliver high levels of customer service and any familiarity with CRM systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer requests and collaborated with teams to enhance customer experiences.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your organisational abilities, proficiency in Microsoft packages, and experience in a Business-to-Business customer service environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Essity AB
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service, especially how you've handled complex inquiries. Be ready to share specific examples of how you've resolved issues and improved customer satisfaction.
✨Familiarise Yourself with SAP and CRM Systems
Since the role involves processing orders in SAP, it’s beneficial to brush up on your knowledge of this system. If you have experience with CRM systems, be prepared to discuss how you've used them to track customer interactions effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so think of instances where you've successfully prioritised tasks or managed workloads under pressure. This will show that you can handle ambiguity and still deliver results.
✨Emphasise Team Collaboration
As you'll be working closely with Sales & Marketing teams, it's important to convey your ability to collaborate effectively. Share examples of how you've worked with others to enhance customer experiences and achieve common goals.
