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- Tasks: Provide technical support and process orders for customers via phone and email.
- Company: Leading eyewear company with a focus on inclusivity and collaboration.
- Benefits: Join a diverse team and enjoy a supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Opportunity to thrive in a fast-paced, team-oriented setting.
The predicted salary is between 24000 - 36000 £ per year.
A leading eyewear company is seeking a Customer Service Advisor in Bishop's Stortford. The ideal candidate will provide technical and general advice to customers via phone or email while processing orders and handling enquiries.
A positive customer-focused approach and effective communication skills are essential. The role also requires teamwork and the ability to work under pressure.
Join a diverse company that values inclusivity and offers a collaborative working environment.
Vision Care Customer Advisor – Technical Support & Orders employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vision Care Customer Advisor – Technical Support & Orders
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing technical advice and handling enquiries, role-play with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your teamwork skills! Think of examples from your past experiences where you worked well with others, especially under pressure. This will demonstrate that you can thrive in a collaborative environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Vision Care Customer Advisor – Technical Support & Orders
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your positive, customer-focused approach.
Communicate Clearly: Effective communication is key in this role, so ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively, just like you would with our customers.
Teamwork Makes the Dream Work: Since teamwork is essential for us, don’t forget to mention your collaborative experiences. Share instances where you worked with others to achieve a common goal, as this will show us you can thrive in our diverse and inclusive environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Stuff
Familiarise yourself with the eyewear industry and the specific products the company offers. Brush up on common technical issues customers might face and think about how you would address them. This will show that you're not just interested in the role, but also invested in helping customers effectively.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to simulate customer interactions. This will help you feel more confident during the interview and demonstrate your customer-focused approach.
✨Show Your Team Spirit
Be ready to discuss examples of how you've worked well in a team before. Think about times when you collaborated under pressure or helped a colleague out. This will highlight your ability to thrive in a collaborative environment, which is something the company values.
✨Stay Positive Under Pressure
Prepare for questions about how you handle stressful situations. Think of specific examples where you maintained a positive attitude while dealing with challenging customer enquiries or tight deadlines. This will showcase your resilience and ability to keep calm when things get hectic.
