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- Tasks: Provide top-notch customer service and resolve queries for eyewear orders.
- Company: Global eyewear company with a strong reputation in customer care.
- Benefits: Hybrid working, healthcare programs, and performance-related bonuses.
- Why this job: Join a dynamic team and make a difference in customers' eyewear experiences.
- Qualifications: Customer service experience and excellent communication skills.
- Other info: Comprehensive training opportunities and a supportive work environment.
The predicted salary is between 25000 - 32000 £ per year.
A global eyewear company in Thornbury is looking for a customer service centre representative to join their team. In this role, you will provide customers with effective telephone service, resolving queries and processing orders.
Ideal candidates will have customer service experience and excellent communication skills. The position allows for hybrid working, featuring comprehensive training opportunities and benefits such as healthcare programs and performance-related bonuses.
Hybrid Customer Service Advisor - Eyewear & Orders in Thornbury employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor - Eyewear & Orders in Thornbury
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be dealing with customers over the phone, practice active listening and clear speaking. We want you to shine in those conversations!
✨Tip Number 2
Research the company before your interview. Knowing their products and values will help you connect better during the conversation. Plus, it shows you're genuinely interested in joining their team!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to demonstrate your problem-solving skills and show that you can keep calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Hybrid Customer Service Advisor - Eyewear & Orders in Thornbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've effectively resolved queries and provided top-notch service in the past!
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your interest in eyewear and how you can contribute to our team. We love seeing candidates who take the time to connect their experience with our needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Product
Before the interview, make sure you research the eyewear company and its products. Familiarise yourself with their offerings and any recent news or innovations. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with the role.
✨Practice Effective Communication
Since excellent communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable articulating your thoughts and responding to potential questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, training opportunities, or performance metrics. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.