Location has moved to Durgin Sq. At 1600 Woodbury Ave, Portsmouth, Nh 03801
JOB DESCRIPTION
GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
While working in Lab, if applicable
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Location has moved to Durgin Sq. At 1600 Woodbury Ave, Portsmouth, Nh 03801
Team Lead in Portsmouth employer: EssilorLuxottica
EssilorLuxottica is an exceptional employer that champions innovation and inclusivity, making it a fantastic place for those looking to thrive in the dynamic eyewear industry. With a strong commitment to employee growth, you will have access to comprehensive training and development opportunities while working in a collaborative environment that values your contributions. Located in the vibrant London and South East UK region, you'll enjoy the unique advantage of engaging with cutting-edge technology and a diverse customer base, all while being part of a global community dedicated to transforming vision care.
