At a Glance
- Tasks: Manage logistics and aftersales processes, providing reporting and insights.
- Company: A global leader in ophthalmic lenses and eyewear with over 190,000 employees.
- Benefits: Hybrid working model based in High Street Kensington, London.
- Other info: Fluent English is essential for this role.
- Why this job: Join a team dedicated to transforming the eyewear and eyecare industry.
- Qualifications: Strong skills in SAP, Microsoft Excel, and previous logistics or customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Contract Full time/Permanent
Location: High Street Kensington Office, London - Hybrid Working
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our products are available in over 150 countries and include flagship brands such as Varilux, Crizal, Eyezen, Stellest, Transitions, Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa. We also operate high‑quality vision care networks including Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, the GrandVision network, and leading e‑commerce platforms. With more than 190,000 dedicated employees worldwide, we are at the forefront of transforming the eyewear and eyecare industry.
Position Overview
As Logistics and Aftersales Executive, you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business‑relevant reporting and insights, and develop new projects related to these areas. Your work will enable us to manage these functions efficiently and provide the best possible service to our existing and potential clients as well as internal stakeholders.
Main Responsibilities
- Deal with clients, suppliers, and colleagues on a day‑to‑day basis.
- Execute the warranty management process.
- Prepare presentations and reports to monitor performance and progress of various projects.
- Enter data and maintain information in various systems.
- Co‑ordinate with couriers for incoming and outgoing mail and parcel items.
- Represent the organization as best in class.
- Display a can‑do attitude.
- Work as part of a team to assist the department in achieving its core KPI’s.
Main Requirements
- Strong computer and database handling skills (knowledge of SAP, Microsoft Excel, PowerPoint and Word is required).
- Previous experience in logistics and/or customer service.
- Excellent organisational skills.
- Evidence of working in a task‑based, target‑driven environment.
- Proactive, self‑motivated with a can‑do attitude.
- Clear diction and command of the English language.
- Experience working in a team environment.
- Experience using free text in written B2B communication (letters / emails).
- Outstanding process knowledge, understanding and execution to bring projects and plans of the back‑office department to life in an efficient, organised and timely manner.
- Exceptional customer service and interpersonal skills, using appropriate questions to understand stakeholder needs and handling queries effectively and professionally.
Languages
Fluent in English
Our Diversity, Equity and Inclusion Commitment
We are committed to creating an inclusive environment for all employees, celebrating diversity and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation or any other characteristic that makes us unique.
Logistics and Aftersales Executive in London employer: EssilorLuxottica
Located in High Street Kensington, London, this company offers a hybrid working model. They are committed to diversity and inclusion, ensuring equal opportunities for all employees while leading the eyewear industry with flagship brands like Ray-Ban and Oakley.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics and Aftersales Executive in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like EssilorLuxottica and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at EssilorLuxottica!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like EssilorLuxottica keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics and Aftersales Executive in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to EssilorLuxottica:This is your chance to really connect with the team at EssilorLuxottica. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at EssilorLuxottica
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with EssilorLuxottica.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show EssilorLuxottica that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at EssilorLuxottica. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
