Logistics and Aftersales Executive

Job Title: Logistics and Aftersales Executive
Company: EssilorLuxottica

Employment Details

Employment type: Contract (Full‑time / Permanent)
Location: High Street Kensington Office, London – Hybrid Working

Company Overview

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. With access to a global platform of high‑quality vision care products and iconic brands such as Ray‑Ban, Oakley, and Vogue Eyewear, we serve consumers in over 150 countries through an extensive retail and e‑commerce network.

Your Role

As part of the Customer Services team, you will strengthen our logistics and aftersales processes, provide business reporting and insights, and develop projects to enhance service delivery to clients and internal stakeholders.

Main Responsibilities

• Deal with clients, suppliers, and colleagues on a day‑to‑day basis.
• Execute the warranty management process.
• Prepare presentations and reports to monitor performance and progress of projects.
• Enter data and maintain information across various systems.
• Coordinate with couriers for incoming and outgoing items.
• Represent the organization as a best‑in‑class brand.
• Demonstrate a can‑do attitude.
• Collaborate within the team to achieve core KPI targets.

Main Requirements

• Strong computer and database handling skills; proficiency in SAP, Microsoft Excel, PowerPoint, and Word.
• Previous experience in logistics and/or customer service.
• Excellent organizational and task‑based management skills.
• Proactive, self‑motivated attitude with a can‑do mindset.
• Clear diction and command of the English language.
• Experience working in a team environment.
• Proficient in written B2B communication (letters/emails).
• Outstanding process knowledge and ability to bring projects to life efficiently.
• Exceptional customer service and interpersonal skills, including effective handling of queries and objections.

Languages

Fluent in English.

Diversity, Equity and Inclusion

We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.