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For Companies At a Glance
- Tasks: As an Optician, you'll provide exceptional customer service and fit eyewear perfectly.
- Company: Join LensCrafters, a leader in vision care and eyewear innovation.
- Benefits: Enjoy competitive pay, health care, retirement savings, and employee discounts.
- Why this job: Be part of a passionate team that values quality care and customer satisfaction.
- Qualifications: High school diploma, ABO certification, and strong customer service skills required.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic environment.
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
GENERAL FUNCTION
The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high-quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES & RESPONSIBILITIES
- Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
- Shows urgency in providing service to customers & satisfying their needs.
- Custom fits glasses & precisely places prescription in lenses.
- Acts as a leader in optical acumen that provides a voice for associates.
- Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
- Attracts new customers.
- Explores the needs & priorities of customers by asking open-ended questions.
- Is attentive to details, asks follow-up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
- Assists co-workers with difficult or complex areas of product needs & prescriptions.
- Utilizes store tools & adheres to Brand Store Commitments.
- Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.
- Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools.
- Reinforces customers' final selection.
- Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded.
- Acts quickly for resolution. Partners with management as necessary.
- Possesses the ability to multi-task, prioritises & manages time with competing priorities.
- Commits to delivery date & time, seeks feedback & asks for referrals.
- Strives to achieve exceptional results on Brand KPIs & competencies.
- Presents, celebrates & educates at pick up.
- Takes pride in store appearance, shows initiative to keep store clean, attractive & organized.
- Secures & protects company assets in your control.
- Informs management of safety opportunities; demonstrates safe work practices.
- Possesses a 'can do' spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
- Adheres to company policies & procedures, including but not limited to discounting, promotions & inventory management.
- Sells on your feet 80%-100% of the time.
- Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
- Maintains proper dress code, including name tag & associate tablet.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- ABO Certification
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills - ability to use & carry an iPAD / tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
PREFERRED QUALIFICATIONS
- Previous customer service & retail experience
Pay Range: 18.65-29.21
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.
LensCrafters - Optician employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LensCrafters - Optician
✨Tip Number 1
Familiarise yourself with the latest optical technology and eyewear trends. Being knowledgeable about current products will not only impress your interviewers but also show that you're passionate about the industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with greeting customers, asking open-ended questions, and addressing their needs effectively.
✨Tip Number 3
Research LensCrafters' brand values and mission. Understanding their commitment to quality care and customer satisfaction will allow you to align your responses during interviews with what they stand for.
✨Tip Number 4
Network with current or former employees of LensCrafters on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed as an Optician there.
We think you need these skills to ace LensCrafters - Optician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical dispensing and customer service. Use keywords from the job description to demonstrate that you meet the qualifications LensCrafters is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eye care and customer service. Mention specific experiences where you've exceeded customer expectations, as this aligns with LensCrafters' values.
Showcase Your Skills: In your application, emphasise your strong communication skills and ability to work in a fast-paced environment. Provide examples of how you've successfully managed multiple tasks or resolved customer issues.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Optician.
How to prepare for a job interview at EssilorLuxottica
✨Show Your Passion for Eye Care
Make sure to express your enthusiasm for eye care and customer service during the interview. LensCrafters values a personal approach, so sharing your passion for helping others see better can set you apart.
✨Demonstrate Your Optical Knowledge
Be prepared to discuss your understanding of optical products and services. Familiarise yourself with current trends in eyewear and lens technology, as this will showcase your commitment to staying informed in the industry.
✨Practice Customer Interaction Scenarios
Since the role involves delivering exceptional customer service, practice common customer interaction scenarios. Think about how you would greet customers, ask open-ended questions, and handle any potential issues that may arise.
✨Highlight Your Teamwork Skills
LensCrafters looks for team players who can collaborate effectively. Be ready to share examples of how you've worked well in a team environment, especially in retail or customer service settings, to demonstrate your ability to contribute positively to the workplace.
