At a Glance
- Tasks: Provide top-notch support and solutions to customer queries in the eyewear industry.
- Company: Join EssilorLuxottica, a leader in eyewear with a focus on customer satisfaction.
- Benefits: Enjoy a hybrid work model, health perks, and a cashback programme.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a difference in customer experience while working flexibly and collaboratively.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
EssilorLuxottica is seeking a customer service centre representative in Thornbury to provide exemplary support and solutions to customers. This role involves handling queries related to orders, stock, and technical issues, while ensuring compliance with company standards.
Ideal candidates should have experience in customer service and strong communication skills.
The company offers a hybrid work model and various health benefits, including a cashback program. Join us to enhance the customer experience in the eyewear industry.
Customer Service Specialist - Hybrid (40% Remote) & Perks employer: EssilorLuxottica
EssilorLuxottica is an excellent employer that prioritises employee well-being and professional growth, offering a hybrid work model that promotes work-life balance. With comprehensive health benefits, including a cashback programme, and a supportive work culture, employees are encouraged to thrive in their roles while contributing to an innovative customer experience in the eyewear industry. Join us in Thornbury to be part of a dynamic team dedicated to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid (40% Remote) & Perks
✨Tip Number 1
Make sure to research EssilorLuxottica and their customer service approach. Understanding their values and how they enhance the customer experience will help you tailor your responses during interviews.
✨Tip Number 2
Practice common customer service scenarios that might come up in the interview. Think about how you would handle tricky queries or technical issues, as this will show your problem-solving skills.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at EssilorLuxottica.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the team.
We think you need these skills to ace Customer Service Specialist - Hybrid (40% Remote) & Perks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries and provided solutions in the past, so be specific!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can enhance the customer experience at EssilorLuxottica. Keep it engaging and relevant.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues or order-related queries. We love candidates who can think on their feet and provide effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Stuff
Before the interview, make sure you understand EssilorLuxottica's products and services. Familiarise yourself with common customer queries related to orders and stock. This will show that you're genuinely interested in the role and ready to provide exemplary support.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will help demonstrate your ability to connect with customers effectively.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues or customer complaints. Highlight your approach to finding solutions and how you ensure compliance with company standards. This will illustrate your capability to enhance the customer experience.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the hybrid work model and the health benefits offered. This shows that you're not only interested in the role but also in how it fits into your lifestyle. It’s a great way to engage with the interviewer and leave a lasting impression.
