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- Tasks: Be the friendly voice for our Nordic customers, providing top-notch support and solutions.
- Company: Join EssilorLuxottica, a global leader in eyewear innovation.
- Benefits: Remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by delivering exceptional service and connecting with customers.
- Qualifications: Positive attitude, great communication skills, and a passion for helping others.
- Other info: Work in a diverse team and enjoy continuous learning in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Join EssilorLuxottica, a global leader in eyewear innovation, as a Nordic Customer Service Agent. In this remote role you will be the friendly voice and helpful guide for our wholesale customers across the Nordic region, handling mainly the frame business while learning more about RX lenses and our expanding digital product range – including Meta smart eyewear, Nuance audio eyewear, SmartShopper (custom‑made frames), and in‑store media screen troubleshooting.
We are looking for a person with warmth, wit, and originality to deliver a premium, personal service that delights and creates memorable moments for our customers.
Responsibilities- Customer interaction and engagement: handle inbound and outbound communication across frames, lenses, connected eyewear, and digital tools.
- Provide timely, accurate, and empathetic support via phone, email, and B2B channels.
- Troubleshoot technical issues related to Meta, Nuance, SmartShopper, or in‑store media screens.
- Proactively suggest alternatives or additional solutions that best suit customer needs.
- Deliver a service that delights, combining professionalism with authenticity.
- Manage customer enquiries on orders, delivery, returns, and aftersales processes.
- Support customers in navigating our B2B platform and other digital tools.
- Escalate or resolve technical or operational issues with clarity and ownership.
- Work closely with Nordic teammates and collaborate with other European departments such as Back Office, Logistics, Aftersales, Optical Support, and Lens teams.
- Occasionally participate in cross‑market projects, sharing ideas and learning from others.
- Strive toward individual and team KPIs and celebrate results.
- Stay informed on the latest product launches, campaigns, and technologies.
- Represent EssilorLuxottica’s innovation and style with confident communication and genuine enthusiasm.
- Positive "can‑do" attitude – motivated, curious, and approachable.
- A genuine people person who enjoys helping others and building connections.
- Comfortable working remotely, managing time effectively, and staying engaged.
- A team player who thrives on collaboration but can also work confidently on one's own.
- Adaptable, proactive, and excited by new technologies and continuous learning.
- Someone who brings warmth and wit to their work – great service is as much about personality as precision.
- Language: English required; Danish, Norwegian or Swedish (or any combination) a plus.
- Customer service excellence: active listening, empathy, ownership.
- Communication: clear, engaging written and verbal communication across multiple platforms.
- Digital confidence: comfortable learning and explaining digital products and online tools.
- Technical awareness: experience or interest in troubleshooting connected eyewear or digital systems (Meta, Nuance, SmartShopper, in‑store media).
- Computer proficiency: Microsoft Office (Word, Excel, PowerPoint); confident in online navigation.
- Preferred experience: SAP, CRM platforms, or Genesys Cloud.
- Optical industry advantage: prior experience in eyewear, optics, or premium retail support is a plus.
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Executive - Nordic Region employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Nordic Region
✨Tip Number 1
Get to know the company inside out! Research EssilorLuxottica's products, especially the ones mentioned in the job description like Meta smart eyewear and SmartShopper. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing different scenarios with a friend. Focus on being warm and approachable while also demonstrating your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the customer service team. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of eyewear innovation.
We think you need these skills to ace Customer Service Executive - Nordic Region
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your warmth and wit shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application: Make sure to customise your application for the Customer Service Executive role. Highlight your experience with customer service and any relevant skills, especially those related to digital tools and eyewear.
Be Clear and Engaging: Use clear and engaging language in your written application. Remember, communication is key in this role, so show us you can express yourself well right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Products
Familiarise yourself with EssilorLuxottica's product range, especially the connected eyewear and digital tools mentioned in the job description. Being able to discuss Meta smart eyewear or SmartShopper confidently will show your genuine interest and readiness to engage with customers.
✨Showcase Your People Skills
Prepare examples that highlight your ability to connect with customers. Think of times when you’ve gone above and beyond to help someone, as this role is all about delivering a warm and personal service. Your warmth and wit can set you apart!
✨Demonstrate Digital Confidence
Brush up on your knowledge of digital tools and platforms, especially if you have experience with SAP or CRM systems. Be ready to explain how you would troubleshoot issues or guide customers through online processes, showcasing your tech-savvy side.
✨Emphasise Team Collaboration
Since this role involves working closely with Nordic teammates and other departments, be prepared to discuss your teamwork experiences. Share how you’ve collaborated effectively in the past and how you can contribute to a positive team environment at EssilorLuxottica.
