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- Tasks: Provide top-notch customer service and technical advice while resolving queries and complaints.
- Company: Join a dynamic team at London Glazing, committed to excellence and inclusivity.
- Benefits: Permanent contract, full-time hours, and a supportive work environment.
- Other info: Work in a collaborative team with opportunities for personal growth.
- Why this job: Make a real difference by ensuring customers have an unrivalled experience.
- Qualifications: Experience in customer service, strong communication skills, and a flexible approach.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax, and process customer orders, handle enquiries, queries and complaints while maintaining a professional manner at all times.
Responsibilities
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company’s products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintain a professional telephone manner at all times when dealing with both external and internal customers.
- Updating customer records in ‘real time’ where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co‑operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Ensure health and safety guidelines are followed at all times within the workplace.
Requirements
- In depth knowledge of customer service standards
- Good understanding of Microsoft Office packages
- Previous experience in a customer services role
- Flexible approach to work patterns
- Being able to work in a team
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Ability to work to deadlines and organise own workload
- Strong analytical skills
- Being able to handle complaints and difficult situations
Diversity, Equity and Inclusion Commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Advisor - London Glazing employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - London Glazing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London Glazing. Understand their products and services so you can chat confidently about how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound professional and friendly. Try role-playing with a friend to get comfortable handling different types of enquiries and complaints.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate will show that you’re a great fit for the customer services team at London Glazing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - London Glazing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can express themselves well, so let your personality shine through!
Highlight Problem-Solving Abilities: We love candidates who can handle complaints and tricky situations with ease. Share examples of how you've resolved issues in the past, as this will demonstrate your ability to maintain a professional manner under pressure.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application, so don’t miss out on this step!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Customer Service Standards
Before the interview, brush up on customer service standards and best practices. Be ready to discuss how you’ve applied these in previous roles, especially when handling complaints or difficult situations.
✨Showcase Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether over the phone or via email.
✨Demonstrate Team Spirit
This position requires working well within a team. Think of instances where you collaborated with colleagues to resolve customer issues or improve processes. Highlighting your teamwork skills will show that you’re a good fit for their culture.
✨Prepare for Technical Questions
Given that the role involves providing technical advice, be prepared to answer questions related to the products and services offered by the company. Research their offerings and think about how you would explain them to a customer.