At a Glance
- Tasks: Process customer orders and handle enquiries while providing top-notch service.
- Company: Global leader in eyewear and vision care with a vibrant community.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a supportive environment with a focus on teamwork and safety.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.
Responsibilities
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company\'s products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintain a professional telephone manner at all times when dealing with both external and internal customers.
- Updating customer records in \'real time\' where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co-operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements. Practice good housekeeping at all times in accordance with company health and safety requirements.
Qualifications
- In depth knowledge of customer service standards
- Good understanding of Microsoft Office packages
- Previous experience in a customer services role
- Flexible approach to work patterns
- Being able to work in a team
- Effective communication skills at all levels
- Ability to remain calm under pressureAbility to work to deadlines and organise own workload
- Strong analytical skills
- Being able to handle complaints and difficult situations
About the Company
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Customer Service Advisor - London Glazing in Camden Town employer: EssilorLuxottica
As a Customer Service Advisor at our London Glazing location, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in the eyewear industry. We pride ourselves on fostering a collaborative work culture that values professional growth, offering comprehensive training and development opportunities to help you excel in your role. With a commitment to quality and innovation, our company provides a supportive environment where your contributions are recognised and rewarded, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - London Glazing in Camden Town
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EssilorLuxottica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EssilorLuxottica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - London Glazing in Camden Town
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EssilorLuxottica:Your cover letter is your chance to shine! Tell us why you want to work at EssilorLuxottica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EssilorLuxottica!
How to prepare for a job interview at EssilorLuxottica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
