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- Tasks: Provide top-notch customer service and technical advice via phone, email, or fax.
- Company: Join a global leader in eyewear and vision care with a diverse community.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a positive impact while helping customers find the perfect eyewear solutions.
- Qualifications: Customer-focused attitude and effective communication skills are essential.
- Other info: Embrace inclusivity and collaboration in a dynamic team setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bishops Stortford
Contract: Full time
If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Your role:
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax. Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times. To assist in stock picking and seamless flow of work between departments.
Main responsibilities:
- Reflect the business core values of quality, service and safety in all aspects of the role both internally and externally.
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Inform customers about updates regarding the company’s products and services.
- Maintaining a professional telephone manner at all times when dealing with both external and internal customers.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Work in a spirit of co-operation with team colleagues and other departments to ensure that customer deadlines are met.
Main requirements:
- Positive customer focused approach
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Being able to work in a team
- Ability to work to deadlines and organise own workload
- Willingness to work in other business areas as the needs of the business dictate
- Optical industry experience is desirable but not essential
Our Diversity, Equity and Inclusion commitment:
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Advisor - Bishops Stortford employer: EssilorLuxottica
Contact Detail:
EssilorLuxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Bishops Stortford
✨Tip Number 1
Get to know the company! Before your interview, dive into EssilorLuxottica's values and products. This will help you connect your experience with what they stand for, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you stay calm under pressure and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show your passion! When discussing your previous roles, highlight moments where you went above and beyond for customers. This will showcase your positive, customer-focused approach that EssilorLuxottica values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Advisor - Bishops Stortford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries and complaints, so share specific examples that demonstrate your ability to stay calm and professional under pressure.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Reflect Our Values: Make sure your application reflects our core values of quality, service, and safety. Show us how you embody these values in your work ethic and interactions with customers. This will help us see you as a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company and what we stand for!
How to prepare for a job interview at EssilorLuxottica
✨Know the Company Inside Out
Before your interview, take some time to research EssilorLuxottica. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle enquiries and complaints. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the role.
✨Practice Effective Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on maintaining a professional tone and being calm under pressure.
✨Emphasise Teamwork and Flexibility
The job requires working closely with colleagues and adapting to various business needs. Be ready to discuss how you've collaborated in teams before and your willingness to step into different roles when necessary. This shows that you're a team player who can adapt to changing situations.
