At a Glance
- Tasks: Process customer orders and handle enquiries while providing top-notch service.
- Company: Global leader in eyewear and vision care with a diverse and inclusive culture.
- Benefits: Competitive salary, flexible work patterns, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and health and safety.
- Why this job: Join a passionate team and make a positive impact in the eyewear industry.
- Qualifications: Experience in customer service, strong communication skills, and ability to stay calm under pressure.
The predicted salary is between 25000 - 30000 € per year.
Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.
Responsibilities:
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice, and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company’s products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintain a professional telephone manner at all times when dealing with both external and internal customers.
- Update customer records in real time where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co‑operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Ensure health and safety guidelines are followed at all times within the workplace.
Qualifications:
- In depth knowledge of customer service standards.
- Good understanding of Microsoft Office packages.
- Previous experience in a customer services role.
- Flexible approach to work patterns.
- Being able to work in a team.
- Effective communication skills at all levels.
- Ability to remain calm under pressure.
- Ability to work to deadlines and organise own workload.
- Strong analytical skills.
- Being able to handle complaints and difficult situations.
Customer Service Advisor - London Glazing in City of Westminster employer: EssilorLuxottica
As a Customer Service Advisor at our London Glazing location, you will be part of a dynamic team that prioritises inclusivity and collaboration, ensuring an unrivalled customer experience. We offer a supportive work culture that encourages professional growth and development, alongside competitive benefits and a commitment to health and safety. Join us in making a positive impact while working with iconic brands in the eyewear industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - London Glazing in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled complaints or tricky situations. This will demonstrate your ability to stay calm under pressure and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - London Glazing in City of Westminster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries, queries, and complaints in the past. Share specific examples that demonstrate your ability to maintain professionalism and resolve issues effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting, like 'collaboration' and 'agility', to show us you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it's relevant to the role, and make sure your passion for the position shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at EssilorLuxottica
✨Know Your Customer Service Standards
Before the interview, brush up on your knowledge of customer service standards. Be ready to discuss how you’ve applied these in previous roles, especially when handling complaints or difficult situations. This shows that you understand the importance of maintaining a professional manner at all times.
✨Demonstrate Effective Communication Skills
Practice articulating your thoughts clearly and confidently. During the interview, focus on showcasing your ability to communicate effectively at all levels. Use examples from past experiences where you successfully resolved customer queries or complaints to highlight your skills.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, prepare to discuss how you’ve collaborated with colleagues in the past. Share specific instances where you worked together to meet customer deadlines or improve service quality, emphasising your flexible approach and cooperative attitude.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it’s essential to remain calm and composed. Think of scenarios where you had to handle pressure in a customer service setting and explain how you managed to stay focused and deliver results. This will demonstrate your ability to thrive in a fast-paced environment.
