Order Processing Manager - Caerphilly

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products.

Your role

We are looking for an Order Processing Manager responsible for overseeing the end-to-end order management process within a high-volume optical manufacturing environment. This role ensures that customer orders are accurately entered, processed, and fulfilled in alignment with production capabilities, quality standards, and delivery timelines. The manager will lead a team focused on order accuracy, customer satisfaction, and continuous process improvement.

Main responsibilities:

• Order Management & Fulfilment
  • Oversee the daily processing of customer orders received.
  • Ensure timely and accurate entry of orders into internal systems.
  • Monitor order flow and proactively resolve bottlenecks or delays.
• People Management
  • Manage and develop a team of order processing operatives and administrators.
  • Set performance goals, conduct regular reviews, and provide coaching and training.
  • Identify, arrange and evaluate training for new and existing staff including reviewing and maintaining department training plans and records.
  • Work with other internal departments to develop a training roadmap for the team to ensure the team are able to meet their targets.
  • Action daily management queries and provide support for the team to achieve operational success.
  • Monitor time, attendance and punctuality to ensure compliance with Company Procedures, and liaise with the HR department as appropriate.
• Customer & Stakeholder Communication
  • Resolve order-related issues and elevate complex cases as needed.
• Process Improvement
  • Identify inefficiencies in the order processing workflow and implement improvements.
• Reporting & Analysis
  • Generate and analyze order processing metrics (e.g., order accuracy, turnaround time).
  • Provide regular updates to senior management on performance and trends.
• Compliance & Quality
  • Ensure adherence to company policies, industry regulations, and quality standards.
  • Maintain accurate documentation and audit trails for all processed orders.

Main requirements:

• Proven experience in order processing or supply chain management, ideally in a manufacturing or optical industry.
• Strong leadership and team management skills.
• Strong problem-solving skills.
• Solid experience with order processing software and Microsoft Office with the ability to learn and adapt to any software changes.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Solid experience in a fast-paced, manufacturing environment.
• Attention to detail and commitment to quality.
• Ability to organise, prioritise & deliver whilst making decisions under pressure to achieve business KPIs.
• Experience in optical manufacturing or healthcare-related industries would be an advantage.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.