At a Glance
- Tasks: Assist customers with orders, queries, and complaints while providing top-notch service.
- Company: Global leader in eyewear and vision care products with a diverse team.
- Benefits: Competitive pay, flexible work patterns, and opportunities for growth.
- Other info: Be part of a global community dedicated to transforming the eyewear industry.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a calm approach under pressure.
The predicted salary is between 28309 - 34599 £ per year.
Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company's products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintaining a professional telephone manner at all times when dealing with both external and internal customers.
- Updating customer records in 'real time' where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co-operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
Practice good housekeeping at all times in accordance with company health and safety requirements.
- Ensure health and safety guidelines are followed at all times within the workplace.
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?
Join us in redefining the boundaries of what's possible., In depth knowledge of customer service standards
- Good understanding of Microsoft Office packages
- Previous experience in a customer services role
- Flexible approach to work patterns
- Being able to work in a team
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Ability to work to deadlines and organise own workload
- Strong analytical skills
- Being able to handle complaints and difficult situations We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.
We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such such as Sunglass Hut, Lens Crafters, Salmoiraghi & Viganò and the Grand Vision network), and leading e-commerce platforms.
Join our global community of over 190,000dedicatedemployees around the world in driving the transformation of the eyewear and eyecare industry.
If you've worn a pair of glasses, we've already met.
#J-18808-Ljbffr
Customer Service Advisor in Wood Green employer: ESSILORLUXOTTICA GROUP
As an Instruments Category Sales Manager in the East of England, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our commitment to diversity, equity, and inclusion ensures that every team member feels valued and empowered, while our focus on solution-led sales provides you with the opportunity to make a meaningful impact on customer care and business outcomes. With competitive benefits and a collaborative environment, we are dedicated to fostering your success and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wood Green
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESSILORLUXOTTICA GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESSILORLUXOTTICA GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wood Green
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESSILORLUXOTTICA GROUP:Your cover letter is your chance to shine! Tell us why you want to work at ESSILORLUXOTTICA GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESSILORLUXOTTICA GROUP!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
