At a Glance
- Tasks: Join us as an Order Processing Operative, handling orders and ensuring smooth operations.
- Company: EssilorLuxottica is a global leader in eyewear, dedicated to innovative vision solutions.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for growth and development.
- Other info: Fluent English required; other languages are a bonus.
- Why this job: Be part of a creative team impacting millions through cutting-edge eyewear technology.
- Qualifications: Customer-focused with excellent PC skills; experience in customer service is a plus.
The predicted salary is between 24000 - 36000 £ per year.
WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world\'s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to \"see more and be more\" thanks to our innovative designs and lens technologies, exceptional quality and cutting‑edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES
To work within the defined roles of the Order Processing and Support in a way that provides the maximum levels of efficiency in order processing, whilst maintaining excellent levels of care and attention to orders submitted by Independent ECPs. This role will operate a Monday to Friday working pattern. The key activities performed by this role are:
- Order Processing
- Outsource
- Contract Review
- Expediting orders
- Report Monitoring
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES
KEY TASKS & RESPONSIBILITIES
- Sort new orders into frame types and stock / RX
- Using glazing start 250 programs, accurately register new glazing orders, P&A\'s to glazing tray numbers.
- Contract review and assess all orders and returns for processing
- Ensure all Tess scanners are calibrated daily and maintained to good working order
- Using Tess scanners, scan new orders, return order frames and paperwork for order entry
- Monitoring of the dept. reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information
- Order package frames from suppliers, logging details and monitoring receipt
- To process all manual credits using AS400 and Salesforce tool
- To confirm the fax or manual order via AS400
- To retrieve paperwork and interrogate ordering process
- To enter new orders on the ordering system
- To generally assist with administrative duties as directed by the CRM Management team
- To respond and action all expeditor cases raised by CRM teams on Salesforce
- To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays
HEALTH & SAFETY RESPONSIBILITIES
- To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
- To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are met.
- To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
- Comply with any local PPE requirements.
ENVIRONMENTAL RESPONSIBILITIES
- To work in line with Environmental & energy policies.
- To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
- To bring to the attention of the business environmental hazards, risks and concerns.
NETWORK OF INTERACTION
INTERNAL :
- Customer Service Centre Team
- Order Processing and Support team
- CRM Management teams
- Production Department Management and Team
- Quality Department and Team
- Sales and Marketing teams as appropriate
- Returns Department
- BDM & RBM\'s
EXTERNAL :
- Customers
- Visitors
TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
ESSENTIAL :
- Customer focused
- Excellent PC and administration skill
- Good communication skills - confident
- Ability to work as part of a multi‑disciplined team
- Previous Experience of having worked in a Customer services environment.
- Ability to work in a fast paced Environment
- Attention to detail
DESIRABLE :
- Previous knowledge of working alongside or in a manufacturing environment
- Understanding of optical principles
- Optical glazing experience preferred
EDUCATION/QUALIFICATION STANDARDS REQUIRED FOR THE ROLE
DESIRABLE :
- GCSE level or equivalent standard of education
COMPANY
- Drive for results: Able to follow documented processes accurately
- Essilor principles: Integrity & trust
- Interpersonal savvy: Able to make and maintain positive working relationships
- Personal learning: Flexible approach to work tasks
- Customer focus: Attention to detail & Problem solving ability
LANGUAGES
Fluent written and spoken English
Other languages desirable
INTERVIEW STEPS
Interview with Order Processing Team Manager &/Or Order Processing Manager
Order Processing Operative - Mon-Fri employer: ESSILORLUXOTTICA GROUP
At EssilorLuxottica, we pride ourselves on being an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global network. Located in a vibrant community, we foster a culture of collaboration and support, ensuring that every team member feels valued and empowered to make a meaningful impact in the eyewear industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing Operative - Mon-Fri
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ESSILORLUXOTTICA GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ESSILORLUXOTTICA GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing Operative - Mon-Fri
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ESSILORLUXOTTICA GROUP:Your cover letter is your chance to shine! Tell us why you want to work at ESSILORLUXOTTICA GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ESSILORLUXOTTICA GROUP!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
