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- Tasks: Join us as an Order Processing Operative, handling orders and ensuring smooth operations.
- Company: EssilorLuxottica is a global leader in eyewear, dedicated to innovative vision solutions.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for growth and development.
- Why this job: Be part of a creative team impacting millions through cutting-edge eyewear technology.
- Qualifications: Customer-focused with excellent PC skills; experience in customer service is a plus.
- Other info: Fluent English required; other languages are a bonus.
The predicted salary is between 24000 - 36000 £ per year.
WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines expertise from two industry pioneers—one in advanced lens technologies and the other in iconic eyewear craftsmanship—to create a vertically integrated business that addresses the world\’s evolving vision needs and the growing eyewear industry.
With over 180,000 dedicated employees across 150 countries, our team is creative, entrepreneurial, and celebrated for their unique perspectives. Committed to vision, we enable people to \’see more and be more\’ through innovative designs, lens technologies, and cutting-edge processing methods. Every day, we impact millions by changing how they see the world.
Job Scope and Main Responsibilities
Operate within the defined roles of Order Processing and Support to maximize efficiency while maintaining excellent care for orders submitted by Independent ECPs. This role follows a Monday to Friday schedule. Key activities include:
- Order processing
- Outsource management
- Contract review
- Expediting orders
- Report monitoring
Areas of Responsibilities and Related Activities
Key Tasks & Responsibilities
- Sort new orders into frame types and stock/RX categories
- Register new glazing orders using Glazing Start 250 programs, including P&A\’s to glazing tray numbers
- Review contracts and assess all orders and returns for processing
- Ensure Tess scanners are calibrated daily and maintained properly
- Scan new orders, return frames, and paperwork using Tess scanners
- Monitor departmental reports, oversee P&A frame receipt, and communicate lab delays and issues with call log information
- Order frames from suppliers, log details, and monitor receipt
- Process manual credits using AS400 and Salesforce
- Confirm faxes or manual orders via AS400
- Retrieve and interrogate order paperwork
- Enter new orders into the system
- Assist with administrative duties as directed by CRM management
- Respond to expeditor cases raised by CRM teams on Salesforce
- Liaise with customer service to prioritize jobs and report delays
Health & Safety Responsibilities
- Follow health and safety guidelines to ensure safety for self and others
- Protect visitors, contractors, and external providers on site
- Report hazards, risks, accidents, or near misses
- Comply with PPE requirements
Environmental Responsibilities
- Adhere to environmental and energy policies
- Ensure visitors and contractors meet environmental procedures
- Report environmental hazards and concerns
Network of Interaction
Internal: Customer Service Centre, Order Processing & Support, CRM Management, Production, Quality, Sales & Marketing, Returns, BDM & RBMs.
External: Customers, Visitors.
Technical Skills – Portrait of a Perfect Candidate
Essential
- Customer-focused
- Excellent PC and administrative skills
- Good communication skills and confidence
- Ability to work in a multi-disciplinary team
- Experience in customer service environments
- Ability to work in a fast-paced environment
- Attention to detail
Desirable
- Experience in manufacturing environments
- Understanding optical principles
- Optical glazing experience
Education/Qualification Standards
Desirable: GCSE level or equivalent
Company Values
- Drive for results: Follow documented processes accurately
- Principles: Integrity & trust
- Interpersonal savvy: Maintain positive relationships
- Personal learning: Be flexible
- Customer focus: Attention to detail & problem-solving
Languages
Fluent written and spoken English; other languages desirable.
Interview Steps
Interview with Order Processing Team Manager and/or Order Processing Manager.
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Order Processing Operative - Mon-Fri employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Operative - Mon-Fri
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as AS400 and Salesforce. Being able to demonstrate your proficiency with these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in customer service or order processing roles. Be ready to share specific examples of how you've handled challenges in fast-paced environments, as this will show that you can thrive in the role.
✨Tip Number 3
Research EssilorLuxottica's values and mission. During your interview, align your answers with their commitment to customer focus and integrity, demonstrating that you share their vision and can contribute positively to their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, and how success is measured in the Order Processing department to show your enthusiasm for the position.
We think you need these skills to ace Order Processing Operative - Mon-Fri
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Order Processing Operative position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your customer service experience, attention to detail, and any administrative skills that are pertinent to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of EssilorLuxottica that resonate with you and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Order Processing Operative role.
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Show Your Customer Focus
Since the role involves processing orders for Independent ECPs, it's crucial to demonstrate your customer service skills. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when sorting orders and reviewing contracts. During the interview, mention specific instances where your attention to detail made a difference in your work.
✨Familiarise Yourself with Optical Principles
While not essential, having a basic understanding of optical principles can set you apart from other candidates. Brush up on relevant terminology and concepts so you can discuss them confidently if asked.
✨Prepare for Teamwork Questions
The job involves working within a multi-disciplinary team, so expect questions about teamwork. Think of examples that showcase your ability to collaborate effectively and contribute to a positive team environment.
