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- Tasks: Coordinate service and data accuracy across our EMEA Supply Chain for contact lenses.
- Company: Global leader in ophthalmic lenses and eyewear brands like Ray-Ban and Oakley.
- Benefits: 12-month fixed-term role in a dynamic, collaborative environment with growth opportunities.
- Why this job: Make a measurable impact while working with iconic brands and advanced data tools.
- Qualifications: Experience in supply chain operations, strong SAP and Excel skills required.
- Other info: Join a team that values communication and proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
As our Service & Data Excellence (SDE) Coordinator - Contact Lenses, you'll play a key role in ensuring seamless service and data accuracy across our EMEA Supply Chain organization. Acting as the central link between fulfilment centres and business units, you'll provide visibility on product availability, manage open orders, and support stakeholders with timely, reliable information. This is a 12-month fixed-term assignment based in London, offering you the opportunity to make a measurable impact in a dynamic, collaborative environment.
Who are we? We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our portfolio includes iconic brands such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, alongside trusted vision care brands like Varilux, Crizal, Eyezen, Stellest, and Transitions. Operating in over 150 countries, we deliver high-quality vision care and best-in-class shopping experiences through retail networks and leading e-commerce platforms.
What you'll be doing:
- Acting as the coordination point between fulfilment centres, supply chain teams, and business units.
- Monitoring and reporting on open orders, back orders, and service-impacting delays.
- Communicating order delays and supplier issues to customer service and supply chain teams.
- Managing urgent service requests within agreed SLAs to protect customer commitments.
- Collecting, consolidating, and validating SAP and BI data for service and availability reporting.
- Supporting reporting automation and data preparation using Excel and Power Query tools.
- Providing clear and timely information to stakeholders regarding service performance and order status.
What you'll need:
- Experience in supply chain operations, customer service coordination, or data/reporting roles.
- Strong knowledge of SAP, BI tools, and supply chain data.
- Advanced Excel skills (Power Query experience is a strong advantage).
- High attention to detail and strong analytical skills.
- Excellent communication and stakeholder management skills, with a proactive and solution-oriented mindset.
Service & Data Excellence Coordinator in London employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Data Excellence Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in supply chain or data roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about their iconic brands like Ray-Ban and Oakley will show your genuine interest and help you stand out during the conversation.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with SAP, BI tools, and Excel during interviews. Bring examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and making an impact in the service and data excellence space.
We think you need these skills to ace Service & Data Excellence Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supply chain operations and data reporting experience, as well as your knowledge of SAP and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service & Data Excellence Coordinator role. Share specific examples of how you've managed data accuracy and service coordination in the past. We love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your experience with data analysis and reporting. Mention any tools you've used, like Power Query, and how you've applied them to solve problems. We appreciate a data-driven mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know Your Supply Chain Basics
Make sure you brush up on your supply chain knowledge before the interview. Understand how fulfilment centres operate and the importance of data accuracy in managing orders. This will show that you're not just familiar with the role but also genuinely interested in how it fits into the bigger picture.
✨Show Off Your Excel Skills
Since advanced Excel skills are a must for this role, be prepared to discuss your experience with Excel and Power Query. Bring examples of how you've used these tools to analyse data or automate reporting in previous roles. If possible, practice explaining your thought process clearly and concisely.
✨Communicate Like a Pro
Excellent communication is key in this position, so think about how you can demonstrate your skills during the interview. Prepare examples of how you've effectively communicated with stakeholders in the past, especially when dealing with delays or issues. This will highlight your proactive and solution-oriented mindset.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about the challenges they face in supply chain operations or how they measure service performance. This shows that you're engaged and eager to contribute to their success.
