Production Shift Manager in London

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

We are looking for a Production Shift Manager to lead a Production team to ensure that the Digital Surfacing, Tint, Hard Coating, Anti-Reflection, Final Control & Edging departments meet their KPIs whilst ensuring that standard operating procedures and company HS&E policies are adhered to.

• Ensuring full adherence to 6S practices at all times.
• Ensuring all records (including training records, HR management systems, SOP training, Risk assessments etc.) are up to date and completed appropriately.
• Ensuring that the escalation procedure for service related concerns is followed, and carry out incident, accident and non-conformity investigations and associated reporting and action closure.
• Delivering achievement of productivity throughput against stated capacity targets and making sure the team are aware of day to day targets and responsibilities.
• Undertaking continuous training and development.
• Performing root cause analysis and resolving problems, including by identifying business improvement opportunities within the organisation.
• Build strong working relationships with internal stakeholders for the deployment of excellent service.
• Effectively manage your team, by actioning daily management queries and support requests, monitoring T&A and performance outputs, promoting high standards, and developing a culture of continuous learning.

• Proven experience leading and managing a fast-paced production or operations team (minimum 2-3 years).
• Proven ability to motivate, coach and develop a team to hit KPIs, and record progress in all areas.
• Ability to work well under pressure to manage daily operations and meet productivity, quality and safety requirements.
• Strong communication skills (verbal & written) for engaging teams and stakeholders.
• Ability to manage conflict, maintain discipline and build a high performance team culture.
• Solid understanding of Health & Safety and Environmental responsibilities.
• Competence in conducting incident/accident investigations, root cause analysis and corrective actions.
• Experience supporting or leading continuous improvement initiatives.
• Ability to identify process improvement opportunities and optimise resource allocation.
• Solid experience using order processing software and Microsoft Office.

• Familiarity with 6S / lean manufacturing methodology beyond basic compliance.
• Experience specific to optical manufacturing.
• Strong background in managing cultural or operational change initiatives.
• Experience designing training roadmaps or skills development plans for operational teams.

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.