Logistics And Aftersales Executive

Contract: Full time/Permanent

Location: High Street Kensington Office, London - Hybrid Working

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa, as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?

Your role

As Logistics and Aftersales Executive, you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business‑relevant reporting and insights, and develop new projects related to these areas, enabling us to manage these functions efficiently and to provide the best possible service to our existing and potential clients as well as internal stakeholders.

Main responsibilities:

• Dealing with clients, suppliers, and colleagues on a day‑to‑day basis.
• Execution of the warranty management process.
• Preparing presentations and reports to monitor performances and progress of various projects.
• Data entry and accessing and maintaining information on various systems.
• Dealing with couriers (both incoming and outgoing) mail or parcel items.
• Representing the organization as best in class.
• Displaying a can‑do attitude.
• Working as a team to assist the department in achieving its core KPI's.

Main requirements:

• Strong computer and database handling skills (knowledge of SAP, Microsoft Excel, PowerPoint and Word are required).
• Previous experience in the world of logistics and / or customer service.
• Great organisational skills.
• Evidence of working in a task‑based, target‑driven environment.
• Proactive, can‑do attitude and self‑motivated.
• Clear diction and command of English language.
• Experience of working in a team environment.
• Experience of using free text with written B2B communication (letters / emails).
• Demonstrating outstanding process knowledge – understanding, demonstrating, and bringing to life the projects and plans of the back‑office department in an efficient, organised and timely manner.
• Exceptional customer service and interpersonal skills – using appropriate questions to establish stakeholder needs, answering questions and handling objections effectively, applying a professional and structured approach when dealing with queries, preparing and following up in an effective and expedient manner in line with company standards.

Languages: Fluent in English

Our Diversity, Equity and Inclusion commitment: We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.