At a Glance
- Tasks: Install and service cutting-edge optical instruments while providing top-notch customer support.
- Company: Join EssilorLuxottica, a global leader in eyewear innovation.
- Benefits: Competitive salary, career growth, and the chance to impact lives through vision.
- Other info: Dynamic role with opportunities for personal development and teamwork.
- Why this job: Be part of a team that transforms how people see the world with innovative technology.
- Qualifications: GCSE Maths and English, driving licence, and relevant industry experience.
The predicted salary is between 30000 - 40000 £ per year.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting‑edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES
- We are looking for an Instruments Service Engineer to install and provide technical/breakdown cover on the full range of Essilor Instruments products.
- To consolidate existing sales, seek new business and increase profitable sales for the Instruments Department.
- To provide a level of service that meets customer requirements and expectations.
- To increase the level of profitable business for the Instruments Department among existing and new customers.
- To maintain, on a continual basis, an assessment of the market to ensure that opportunities and threats are identified and acted on.
- To maintain up to date records for accurate monthly reporting.
- To provide breakdown and service cover within their own territory or others if required.
- Provide next day service when necessary to ensure customers receive prompt attention.
- To provide installation and training assistance when required to ensure customer satisfaction.
- To visit customers who may have had ongoing problems to accurately assess the situation.
MAIN REQUIREMENTS
- GCSE-level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field-based optical experience.
- Must be able to work alone and within a small team.
- Must be able to work under pressure and to tight deadlines.
- Must have ability to make decisions and act upon problems quickly.
- Excellent fault finding/diagnostic skills.
- Excellent knowledge of IT / networking / connectivity.
- Excellent communication skills.
- Excellent customer facing skills.
DESIRABLE
- Extensive knowledge of company products and systems.
Instruments Service Engineer employer: ESSILORLUXOTTICA GROUP
At EssilorLuxottica, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the North London/Anglia area. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages individual perspectives. Join us to be part of a global leader in eyewear, where your contributions directly impact millions and you can thrive in a role that combines technical expertise with customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Instruments Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at EssilorLuxottica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical skills and customer service. We all know that being able to showcase your fault-finding skills and communication prowess is key in this role!
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in field-based optical experiences. This will demonstrate your capability to handle pressure and tight deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the EssilorLuxottica team.
We think you need these skills to ace Instruments Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Instruments Service Engineer role. Highlight your relevant experience, especially in optical or field-based roles, and showcase your technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at EssilorLuxottica. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems or provided excellent customer service. We’re looking for someone who can think on their feet and act quickly under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know Your Stuff
Make sure you brush up on your knowledge of Essilor Instruments products and the optical industry. Familiarise yourself with their latest technologies and how they impact customer satisfaction. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Be ready to discuss how you approach problems under pressure, as this role requires quick decision-making and effective fault-finding skills.
✨Customer-Centric Mindset
EssilorLuxottica values excellent customer service, so think of instances where you've gone above and beyond for a client. Highlight your communication skills and how you ensure customer satisfaction, especially in challenging situations.
✨Be Ready to Discuss Market Awareness
Stay informed about current trends in the eyewear industry and be prepared to discuss how you would assess market opportunities and threats. Showing that you can keep an eye on competitors and customer needs will demonstrate your proactive approach.
