At a Glance
- Tasks: Install and service cutting-edge ophthalmic instruments while providing top-notch customer support.
- Company: Join EssilorLuxottica, a global leader in eyewear innovation and technology.
- Benefits: Competitive salary, career growth, and the chance to impact lives through vision solutions.
- Other info: Work independently and collaboratively in a fast-paced environment with exciting challenges.
- Why this job: Be part of a dynamic team that enhances how people see the world every day.
- Qualifications: GCSE Maths and English, driving licence, and relevant industry experience.
The predicted salary is between 30000 - 40000 £ per year.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting‑edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES
- We are looking for an Instruments Service Engineer to install and provide technical/breakdown cover on the full range of Essilor Instruments products.
- To consolidate existing sales, seek new business and increase profitable sales for the Instruments Department.
- To provide a level of service that meets customer requirements and expectations.
- To maintain, on a continual basis, an assessment of the market to ensure that opportunities and threats are identified and acted on.
- To maintain up to date records for accurate monthly reporting.
- To provide breakdown and service cover within their own territory or others if required.
- Provide next day service when necessary to ensure customers receive prompt attention.
- To provide installation and training assistance when required.
- To visit customers who may have had ongoing problems to accurately assess the situation.
MAIN REQUIREMENTS
- GCSE-level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field-based optical experience.
- Must be able to work alone and within a small team.
- Must be able to work under pressure and to tight deadlines.
- Must have ability to make decisions and act upon problems quickly.
- Excellent fault finding/diagnostic skills.
- Excellent knowledge of IT / networking / connectivity.
- Excellent communication skills.
- Excellent customer facing skills.
DESIRABLE
- Extensive knowledge of company products and systems.
Field Service Engineer - Ophthalmic Instruments employer: ESSILORLUXOTTICA GROUP
At EssilorLuxottica, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the North London/Anglia area. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages individual perspectives. Join us to make a meaningful impact in the eyewear industry while enjoying competitive benefits and the chance to work with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Ophthalmic Instruments
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to ophthalmic instruments. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t underestimate the power of social media! Follow EssilorLuxottica and other companies on platforms like LinkedIn. Engage with their posts and connect with employees to get your foot in the door.
✨Tip Number 3
Prepare for interviews by practising common questions specific to field service roles. Think about how you’d handle customer issues or technical breakdowns, and be ready to share your experiences.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining us at EssilorLuxottica. Plus, it makes it easier for us to find your application and get back to you quickly.
We think you need these skills to ace Field Service Engineer - Ophthalmic Instruments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with ophthalmic instruments and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at EssilorLuxottica. Let us know what makes you the perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide excellent service under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know Your Stuff
Make sure you brush up on your knowledge of ophthalmic instruments and the specific products EssilorLuxottica offers. Familiarise yourself with their technologies and how they impact customer satisfaction. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Highlight your fault-finding skills and how you’ve managed to keep downtime to a minimum for customers. This is crucial for a Field Service Engineer role.
✨Demonstrate Customer Focus
EssilorLuxottica values excellent customer-facing skills, so be ready to discuss how you've gone above and beyond for clients in previous roles. Share stories that illustrate your commitment to customer satisfaction and how you handle challenging situations.
✨Be Ready to Discuss Market Awareness
Understand the competitive landscape and be prepared to talk about how you would assess market opportunities and threats. Show that you can think strategically about increasing profitable sales and maintaining strong customer relationships.
