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- Tasks: Provide top-notch customer support for eyewear via phone and email.
- Company: Global eyewear company with a focus on collaboration and inclusion.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a diverse team and help customers find their perfect eyewear solutions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced role with plenty of opportunities to shine and grow.
The predicted salary is between 30000 - 42000 £ per year.
A global eyewear company in Bishop's Stortford is seeking a Customer Service Advisor to provide general and technical customer support via phone and email.
Responsibilities include:
- Processing orders
- Handling inquiries and complaints
- Ensuring a professional atmosphere
Candidates should be customer-focused, possess effective communication skills, and be able to work under pressure. The company fosters a collaborative environment and values diversity and inclusion.
Eyewear Customer Service Specialist employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Eyewear Customer Service Specialist
✨Tip Number 1
Make sure you know the company inside out! Research their products, values, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling inquiries and complaints, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will highlight your ability to work under pressure and keep a professional atmosphere, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Eyewear Customer Service Specialist
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Communicate Clearly: Effective communication is key for this role. Use clear and concise language in your application. We appreciate a well-structured response that makes it easy for us to understand your qualifications and enthusiasm for the position.
Demonstrate Problem-Solving Skills: Since you'll be handling inquiries and complaints, it's important to show us how you tackle challenges. Include instances where you've successfully resolved issues or improved a process, as this will really stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know Your Stuff
Before the interview, make sure you understand the eyewear industry and the specific products the company offers. Familiarise yourself with common customer queries and technical issues related to eyewear. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to role-play common customer service scenarios with a friend. This will help you feel more confident when discussing how you would handle inquiries and complaints.
✨Emphasise Teamwork
The company values collaboration, so be ready to share examples of how you've worked well in a team. Think about times when you supported colleagues or contributed to a group project. Highlighting your ability to work with others will resonate well with the interviewers.
✨Stay Calm Under Pressure
Customer service can be hectic, so prepare to discuss how you manage stress and maintain professionalism. Share specific strategies you use to stay calm during busy periods or when dealing with difficult customers. This will demonstrate your resilience and suitability for the role.
