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- Tasks: Provide top-notch customer service and technical advice via phone, email, or fax.
- Company: Join a dynamic team at London Glazing, committed to excellence.
- Benefits: Enjoy a permanent contract with full-time hours and a supportive work environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Contract: Permanent/Full time
Location: London Glazing - Full time
Your role
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e‑mail or fax. Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.
Main responsibilities
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company's products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintain a professional telephone manner at all times when dealing with both external and internal customers.
- Updating customer records in 'real time' where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co‑operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Ensure health and safety guidelines are followed at all times within the workplace.
Main requirements
- In depth knowledge of customer service standards
- Good understanding of Microsoft Office packages
- Previous experience in a customer services role
- Flexible approach to work patterns
- Being able to work in a team
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Ability to work to deadlines and organise own workload
- Strong analytical skills
- Being able to handle complaints and difficult situations
Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Advisor - London Glazing employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - London Glazing
✨Tip Number 1
Get to know the company! Research London Glazing and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling different types of customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully handled complaints or tricky situations in the past. This will demonstrate your ability to stay calm under pressure and find solutions quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - London Glazing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer enquiries and complaints, as well as your knowledge of customer service standards. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your writing style or examples of past experiences, let us know how you keep customers informed and satisfied.
Highlight Teamwork Experience: We value collaboration at StudySmarter, so be sure to mention any previous roles where you worked as part of a team. Share specific examples of how you contributed to a positive team environment and helped meet customer deadlines.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know Your Customer Service Standards
Before the interview, brush up on customer service standards and best practices. Be ready to discuss how you’ve applied these in previous roles, especially when handling complaints or difficult situations.
✨Familiarise Yourself with the Company
Research London Glazing and understand their products and services. This will help you answer questions confidently and show your genuine interest in the company during the interview.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with a friend to get comfortable discussing your experiences and handling potential customer scenarios.
✨Demonstrate Team Spirit
Be prepared to share examples of how you’ve worked well in a team. Highlight your flexibility and cooperation with colleagues, as this is crucial for providing an unrivalled customer experience.