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- Tasks: Provide top-notch customer service and technical advice via phone, email, or fax.
- Company: Join a global leader in eyewear and vision care with a vibrant community.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a team that makes a positive impact in the eyewear industry.
- Qualifications: Customer-focused attitude and effective communication skills are essential.
- Other info: Diversity and inclusion are at the heart of our company culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bishops Stortford
Contract: Full time
If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Your role:
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax. Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times. To assist in stock picking and seamless flow of work between departments.
Main responsibilities:
- Reflect the business core values of quality, service and safety in all aspects of the role both internally and externally.
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Inform customers about updates regarding the company’s products and services.
- Maintaining a professional telephone manner at all times when dealing with both external and internal customers.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Work in a spirit of co-operation with team colleagues and other departments to ensure that customer deadlines are met.
Main requirements:
- Positive customer focused approach
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Being able to work in a team
- Ability to work to deadlines and organise own workload
- Willingness to work in other business areas as the needs of the business dictate
- Optical industry experience is desirable but not essential
Our Diversity, Equity and Inclusion commitment:
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Advisor - Bishops Stortford employer: ESSILORLUXOTTICA GROUP
Contact Detail:
ESSILORLUXOTTICA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Bishops Stortford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the optical industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you stay calm and collected when it counts.
✨Tip Number 3
Show off your passion for customer service! When you get the chance to chat with potential employers, let them know why you love helping customers and how you can bring that energy to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at EssilorLuxottica!
We think you need these skills to ace Customer Service Advisor - Bishops Stortford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries, complaints, and provided support in the past. Use specific examples to demonstrate your skills!
Keep It Professional: Since you'll be dealing with customers, it's crucial to maintain a professional tone in your application. We appreciate clear and concise communication, so make sure your writing reflects that!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ESSILORLUXOTTICA GROUP
✨Know the Company Inside Out
Before your interview, take some time to research EssilorLuxottica. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle enquiries and complaints. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the role.
✨Practice Effective Communication
Since effective communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on maintaining a professional tone and being concise in your responses.
✨Emphasise Teamwork and Adaptability
EssilorLuxottica values collaboration and flexibility. Be ready to discuss how you've worked well in teams and adapted to changing situations in previous roles. This will show that you're a good fit for their dynamic work environment.
