Chanel Brand Account Manager (12 months maternity cover) in Birmingham

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role: As a Frames Brand Account Manager, you are responsible for the delivery of targeted sales for CHANEL and your territory (UK/IRE). Please note that this is a 12 months fixed term contract.

Main responsibilities:

• Guarantee sales in his/her area or assigned clients/products by delivering individual targeted sales volumes, values, return rates, and brand distribution and penetration objectives by effectively identifying and meeting customer needs;
• Develop business by building relations with customers and visiting them periodically;
• Effective territory coverage - ensure frequency of visits and a consistent level of service for all customers in accordance with company guidelines;
• Driving customer recommendation - ensuring effective brand, product, and visual merchandising training for your customers’ sales and/or dispensing staff;
• Deliver presentations of new & seasonal collections to clients four times per year for registration of orders;
• Support the process of closing doors if customers fail the Audit or do not meet quota requirements;
• Support local and international events and trade marketing and visual merchandising initiatives;
• Keep product range at clients’ outlets, quality and quantity of stock and store supplies under control;
• Identify and resolve client concerns related to Luxottica products and services;
• Guarantee respect and correct deployment of commercial policy.

Main requirements:

• Strong presentation skills – storytelling needs to be a natural passion and a priority;
• A luxury mindset - represent CHANEL Eyewear in the UK/IRE;
• A ‘can do’ attitude – be performance aware and responsible;
• Effective planning – implementing an effective customer contact strategy;
• Have a minimum of three years luxury and sales experience;
• Strong interpersonal and communications skills;
• Strong Apple iPad and PC skills including competent use of Microsoft Office;
• Preferably have an understanding of the Optical Industry/world;
• Have a full, clean driving licence (essential);
• Have demonstrable customer service and selling experience, ideally in a field sales environment;
• Preferably, have a bachelor’s degree.

Our Diversity, Equity and Inclusion commitment: We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.