At a Glance
- Tasks: Provide excellent customer service to students, staff, and visitors at the front desk.
- Company: Essex College, a supportive and friendly environment for growth.
- Benefits: Part-time hours, hybrid working options, and development opportunities.
- Other info: Permanent contract with flexible working hours during term time.
- Why this job: Join a dynamic team and enhance your customer service skills while studying.
- Qualifications: Friendly attitude and good communication skills required.
The predicted salary is between 25000 - 31200 £ per year.
Essex College is seeking a friendly Customer Service - Front of House for the Palmer's Campus.
The role handles face-to-face, telephone and email enquiries, delivering high standards of customer care to students, staff and visitors.
The position is Monday to Friday, 8:30am–12:30pm, part-time on a permanent contract. 20 hours per week, 39 weeks per year, with hybrid working options and a supportive team environment offering development opportunities.
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College Front Desk Advisor (Part-Time, 20hrs/wk) employer: Essex
At Chase High School, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment for our Sixth Form Reception and Administrator role. With a strong focus on employee wellbeing, we provide generous benefits such as a pension scheme, mental health support, and ongoing professional development opportunities, all while fostering a diverse and inclusive workplace. Located in the vibrant community of Westcliff On Sea, our school is dedicated to creating a welcoming atmosphere for both staff and students, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land College Front Desk Advisor (Part-Time, 20hrs/wk)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Essex and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Essex and let us see your personality shine through!
We think you need these skills to ace College Front Desk Advisor (Part-Time, 20hrs/wk)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Essex.
Get Familiar with Our Brand:Before applying, take some time to learn about Essex and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Essex
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Essex.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Essex will surely appreciate.
