Healthcare Administration & Clinic Support Apprentice in Southend-on-Sea

This is a fantastic opportunity to join a growing healthcare business and work closely with an experienced sonographer, gaining practical experience across healthcare administration, patient services and clinic support while completing a Level 3 Business Administrator apprenticeship.

The Essex Ultrasound and Medical Services clinic is committed to providing a high standard of service. EUMS is at the forefront of pregnancy and gynaecological scanning. Other specialties include abdominal ultrasound scans to include the liver, gallbladder, pancreas and kidneys, plus thyroid and testicular screening. The quality of our service is born out of a strong belief in the benefits of ultrasound techniques, underpinned by our commitment to patient welfare.

We are looking for a reliable, organised, compassionate and committed individual who is keen to build a long-term career within healthcare. This is a varied role and is not a traditional office-based administration position. You will work across different clinic locations, supporting the sonography team and providing a professional and welcoming service to patients.

Clinic locations currently include Canvey Island, Thorpe Bay, Braintree, Billericay and Chelmsford, with additional pop-up clinic locations potentially being introduced as the business grows. Travel is therefore an essential part of this role. A full UK driving licence and regular access to a vehicle are required.

We understand that travelling to different locations can feel daunting for a new apprentice. You will be fully supported with your travel and logistics and will not simply be expected to figure everything out yourself. You will receive guidance, training and support as you settle into the role. However, candidates must consider the travel requirements carefully before applying and be comfortable with the possibility of working at different clinics throughout the week.

The role also involves some Saturday working and occasional clinic days operating between 8:00am and 6:00pm. This is a 13-month commitment, and we are looking for someone who is genuinely ready to commit to the role, develop their skills and build a career with the business.

Your duties will include:

• Assisting in the treatment room to log data and results from the scan
• Assisting the sonographer during scans
• Some travel between sites is required liaising with the doctors
• Vetting reports and confirming all details are correct
• Travelling between clinics to support the sonography team
• Using SAGE, Word and Excel
• Meeting and greeting patients
• Making appointments
• Following up referrals
• Inputting data onto the bespoke system
• Updating records
• Customer service and making the patient feel relaxed and comfortable

The successful apprentice will be expected to:

• Be reliable and committed to the role and apprenticeship
• Arrive on time and be prepared for work
• Take responsibility for completing tasks accurately and on time
• Maintain confidentiality when dealing with sensitive patient information
• Communicate professionally with patients, doctors and colleagues
• Work independently and as part of a small team
• Learn new systems and procedures quickly
• Demonstrate a positive attitude and strong work ethic
• Be flexible when clinic requirements change
• Attend and complete all required apprenticeship training and coursework

An ongoing position may be available for the right apprentice following successful completion of the apprenticeship. There will also be the opportunity to develop a career within healthcare administration and potentially undertake further training, including first aid and sonography-related development.

Skills Required:

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Non-judgemental
• Patience
• Full UK Drivers Licence
• Committed
• Motivated

Qualifications Desired:

• GCSE - English - 4-9 or A*-C
• GCSE - Maths - 4-9 or A*-C

Course Information:

• Course: Business administrator (level 3)
• Level: 3
• Route: Business and administration
• Apprenticeship Level: Advanced

Working Arrangements:

• Working Week: Monday - Friday, 9:00am - 5:00pm, with some Saturday working required depending on clinic requirements. Some clinics operate between 8:00am - 6:00pm.
• Expected Duration: 1 Year 1 Month
• Training Provider: DAVIDSON TRAINING UK LIMITED