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For Companies At a Glance
- Tasks: Handle public enquiries and report crime while delivering top-notch customer service.
- Company: Join a dedicated regional police force committed to community safety.
- Benefits: Competitive salary starting at £25,809 with potential increases, plus job security.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and ability to work under pressure.
- Other info: Flexible full-time and part-time roles available across various locations in Kent.
The predicted salary is between 25809 - 29424 £ per year.
A regional police force is seeking a Public Enquiry Officer for full-time and part-time roles across various locations in Kent. The position requires the ability to handle a wide range of public enquiries and take detailed reports of crime, providing a high standard of service delivery.
Candidates should have strong customer service skills, the ability to work under pressure, and be willing to work collaboratively with other departments.
Salary starts at £25,809, with potential increases up to £29,424.
Public Enquiry Officer - Public Safety & Customer Service employer: Essex Police
Contact Detail:
Essex Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Officer - Public Safety & Customer Service
✨Tip Number 1
Get to know the role inside out! Research what a Public Enquiry Officer does and understand the key skills needed, like customer service and handling enquiries. This will help you shine in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Network like a pro! Connect with current or former Public Enquiry Officers on LinkedIn. They can provide insights into the role and might even give you tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team. Don't forget to tailor your application to highlight your customer service experience!
We think you need these skills to ace Public Enquiry Officer - Public Safety & Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Public Enquiry Officer role. Highlight your customer service skills and any experience you have in handling enquiries or reports, as this will show us you're a great fit for the position.
Showcase Your Skills: We want to see how you handle pressure and work collaboratively. Include examples in your application that demonstrate these abilities, whether it's through previous jobs, volunteer work, or even relevant projects.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Essex Police
✨Know Your Stuff
Make sure you understand the role of a Public Enquiry Officer and the specific responsibilities it entails. Familiarise yourself with the police force's values and how they relate to public safety and customer service. This will show that you're genuinely interested in the position and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved conflicts. Highlight your ability to remain calm under pressure and how you’ve worked collaboratively with others to achieve positive outcomes.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations, prioritising tasks, and working as part of a team. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the organisation. Inquire about the training process for new officers or how different departments collaborate to enhance public safety. This shows that you’re thinking ahead and are eager to be part of the team.
